Admissions Manager
Primary stack
Nice to have's
Job description
About the Position
Astria Learning partners with universities to expand access to higher education through thoughtful, student-centered enrollment experiences. We are looking for an experienced Admissions Manager to lead a high-performing telesales and digital communications team dedicated to growing student enrollment across our university partners. This is a strategic and hands-on leadership role for someone who thrives on coaching teams, optimizing pipelines, and translating data into action.
Responsibilities
Telesales and Enrollment Strategy
- Design and execute high-conversion telesales strategies that meet and exceed enrollment targets across multiple institutional partners.
- Set clear team goals aligned with institutional standards and Astria Learning's service expectations.
Team Leadership and Performance Management
- Supervise, coach, and motivate a team of Admissions Counselors, fostering a culture of accountability and continuous improvement.
- Monitor key performance indicators - including call volume, conversion rates, follow-up cadence, and closing timelines - and conduct regular performance reviews.
Lead Pipeline and Follow-up Management
- Oversee end-to-end lead handling across CRM platforms, WhatsApp Business, and ManyChat.
- Ensure every prospective student receives timely outreach, accurate documentation, and a smooth progression through the admissions funnel.
Digital Communication Oversight
- Manage automated and manual workflows within ManyChat and WhatsApp Business.
- Uphold consistent, on-brand messaging that reflects admissions guidelines and delivers a positive student experience.
Fee and Deposit Collection Coordination
- Communicate application fee requirements and payment deadlines clearly to prospective students.
- Coordinate enrollment deposit collection and liaise with finance and operations teams to track payment status and resolve outstanding issues.
Reporting and Data-Driven Insights
- Track, analyze, and report on admissions performance metrics and trends.
- Provide actionable, data-informed recommendations to improve conversion rates and student engagement.
Cross-functional Collaboration and Compliance
- Partner with marketing, CRM, and support teams to align on lead quality, campaign targeting, and admissions workflows.
- Ensure all admissions activities comply with internal policies, institutional guidelines, and applicable data protection regulations.
Requirements
- Bachelor's degree in Business, Marketing, Education, or a related field.
- 3–5 years of telesales experience with a demonstrated record of meeting or exceeding targets.
- At least 2 years of experience managing or supervising a sales or admissions team.
- Strong persuasive communication skills - particularly via phone and messaging platforms - including proficiency in objection handling, consultative selling, and closing techniques.
- Hands-on experience with WhatsApp Business, ManyChat, and CRM tools such as Zoho or Salesforce, including workflow customization and reporting.
- Ability to analyze performance dashboards and translate data into meaningful team guidance.
- Familiarity with application fee and enrollment deposit processes, and experience coordinating with finance or operations teams.
- Highly organized, results-oriented, and proactive - comfortable working remotely with cross-functional, multicultural teams across multiple time zones.
Nice to Have
- Master's degree in a relevant field.
- Prior experience in higher education, student recruitment, or edtech enrollment.
- Experience managing admissions or sales operations across multiple institutional or client accounts simultaneously.
We Offer
- Opportunity to work in a dynamic and growing company.
- Remote work options.
- Professional growth and development opportunities.
About the Company
Astria Learning partners with universities to expand access to higher education through thoughtful, student-centered enrollment experiences. We are committed to providing innovative solutions that enhance the student journey from application to enrollment.
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Astria Learning is a Florida based Edtech company with back offices in Spain, Mexico, Zambia. We offer full scale implementation and hosting of enterprise level learning environments that make it easy for institutions to manage courses, track student progress and easily deliver engaging content to learners, anytime, anywhere. This enables our partners to remain focused.