Ad Operations Specialist

About the Position

We are seeking a dedicated Ad Operations Specialist to join our dynamic team. In this role, you will manage advertising accounts across Meta and Google platforms, ensuring operational stability and client satisfaction.

Responsibilities

• Operational Support of Advertising Accounts

  • Manage and support advertising accounts across Meta and Google platforms throughout their full lifecycle.
  • Monitor account statuses, spending limits, restrictions, bans, replacements, and overall operational stability.
  • Coordinate account issuance, maintain account availability for clients, and ensure the timely resolution of infrastructure-related issues affecting advertising activity.

• Client Communication and Operational Support

  • Serve as the primary operational point of contact for clients.
  • Support clients with account-related requests, top-ups, replacements, account availability, troubleshooting, and day-to-day operational matters.
  • Ensure smooth communication between clients, providers, and internal teams while maintaining a high level of service and responsiveness.

• Provider Interaction and Account Coordination

  • Coordinate with advertising account providers regarding account allocation, replacements, limits, account quality, operational incidents, and ongoing maintenance.
  • Build and maintain effective provider relationships to ensure stable account supply, fast issue resolution, and continuity of client operations.

• Monitoring of Operational and Financial Processes

  • Maintain accurate records related to advertising account activity, including top-ups, balances, spending activity, withdrawals, and account utilization.
  • Support internal reporting processes and ensure data accuracy across spreadsheets, dashboards, tracking systems, and operational financial records.

• Media Buying Ecosystem Support

  • Provide operational support related to media buying workflows and advertising infrastructure.
  • Assist clients and internal teams with account-related questions, platform restrictions, operational risks, account health, and advertising execution processes across Meta and Google ecosystems.

• Internal Process Optimization

  • Identify operational inefficiencies and contribute to the development of scalable internal processes related to advertising account management, provider coordination, reporting systems, and client operations.
  • Participate in ongoing improvements of operational workflows and infrastructure.

• Cross-Functional Collaboration

  • Work closely with Business Development, Operations, Finance, Product, Support, and external partners on matters related to advertising account operations and client infrastructure.
  • Coordinate operational initiatives, resolve cross-functional issues, and support continuous improvements across teams.

Requirements

• Experience in Media Buying, Ad Operations, Account Management, or a related operational role within the digital advertising industry.
• Understanding of Meta Ads and Google Ads ecosystems and their operational workflows.
• Understanding of the advertising account lifecycle, including account limits, restrictions, bans, replacements, account health, and risk management.
• Ability to work confidently with spreadsheets, operational data, and reporting systems.
• Ability to manage multiple operational tasks and priorities in a fast-paced environment.
• Strong attention to detail and a high level of accuracy when handling account-related and financial data.
• Basic understanding of advertising infrastructure and campaign launch processes.
• Strong problem-solving skills and a proactive approach to operational challenges.

Nice to Have

• Experience working with Agency Accounts.
• Experience working within Media Buying teams.
• Experience interacting with advertising account providers.
• Understanding of account farming processes and supporting infrastructure.
• Knowledge of Meta and Google platform policies, restrictions, and anti-fraud systems.
• Experience working with CRM systems, dashboards, tracking tools, and reporting platforms.
• Understanding of top-up processes, billing, spend tracking, and account management workflows.

Soft Skills

• Strong communication and interpersonal skills.
• Ability to build and maintain professional relationships with clients, partners, and internal stakeholders.
• Ability to remain calm and effective under pressure.
• Strong organizational and time-management skills.
• Proactive mindset with a willingness to take ownership of tasks and responsibilities.
• High level of accountability, reliability, and attention to detail.
• Ability to work collaboratively across multiple teams and functions.
• Ability to identify problems, prioritize solutions, and drive operational improvements.

We Offer

• An exciting and challenging job in a fast-growing business group.
• The opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more.
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset.
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan-work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day.
• Modern corporate equipment based on macOS or Windows and additional equipment are provided.
• Paid vacations, sick leave, personal events days, days off.
• Corporate health insurance program for your well-being.
• Referral program-enjoy cooperation with your colleagues and get the bonus.
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
• Rewards program for mentoring and coaching colleagues.
• Free internal English courses.
• In-house Travel Service.
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays.
• Corporate events, team buildings.

About the Company

Join our team and be part of a fast-growing business group. We offer a multicultural environment with opportunities for professional growth and development. Our offices are located in Warsaw, Limassol, Kyiv, Almaty, and Yerevan, with the option to work remotely or on-site. We provide modern corporate equipment, a comprehensive benefits package, and a supportive work culture.