Advanced AV specialist

About the Position

Advanced Audio Visual (AV) & Unified Communications (UC)

• Extensive experience supporting enterprise AV, UC, and collaboration technologies in large multinational environments.

• Expertise with Microsoft Teams Rooms, Cisco Webex Room devices, Zoom Rooms, Surface Hub, Lenovo Think Smart, Neat, Poly Studio, and other modern meeting platforms.

• Strong knowledge of SIP, H.323, VoIP, WebRTC, hybrid meeting solutions, and AV integration with Microsoft 365, Exchange Online, Azure AD, and Teams Admin Center.

• Design, deployment, and optimization of meeting spaces ranging from huddle rooms to executive briefing centers and auditoriums.

Executive & Critical Event Support

• Deliver white-glove AV support for executive leadership meetings, board reviews, customer presentations, regulatory discussions, and global town halls.

• Lead AV operations for onsite, remote, and hybrid events across multiple locations.

• Perform technical validation, risk assessment, contingency planning, and command-center coordination.

• Support live streaming, webcasts, recordings, telepresence sessions, and rapid incident resolution with minimal business impact.

AV Infrastructure & Engineering

• Configure, deploy, and maintain enterprise AV infrastructure including DSPs, codecs, control systems, matrix switchers, audio processors, and digital signage.

• Hands-on experience with Crestron, Extron, Q-SYS, Biamp, Shure, Sennheiser, Logitech, and related solutions.

• Perform rack installations, structured cabling validation, endpoint integration, and lifecycle management.

• Troubleshoot hardware, software, firmware, and network-related AV issues; conduct RCA and problem management for recurring incidents.

Networking & Security

• Strong understanding of TCP/IP, VLANs, QoS, multicast, DNS, DHCP, and enterprise network troubleshooting.

• Collaborate with network and security teams to ensure AV infrastructure complies with corporate security standards.

• Conduct network analysis, firmware management, vulnerability remediation, and AV device security compliance activities.

Monitoring, Automation & Analytics

• Manage enterprise monitoring platforms such as Cisco Control Hub, Teams Rooms Pro Management, Crestron XiO Cloud, and Logitech Sync.

• Configure proactive monitoring, alerting, reporting, dashboards, and room utilization analytics.

• Analyze AV performance metrics and drive continual service improvements.

• Leverage PowerShell, APIs, and automation tools to improve operational efficiency.

Service Excellence & ITSM

• Conduct preventive maintenance, room certification, technology refresh planning, and lifecycle assessments.

• Maintain room readiness and high availability across collaboration environments.

• Develop SOPs, operational runbooks, knowledge articles, and troubleshooting documentation.

• Manage AV assets within CMDB and asset management systems.

• Handle incidents, requests, changes, problems, and knowledge management activities through ServiceNow.

• Support CAB reviews, governance initiatives, ITIL best practices, compliance, and audit requirements.

Vendor & Stakeholder Management

• Act as the technical liaison among AV vendors, system integrators, facilities teams, and business stakeholders.

• Manage vendor performance, maintenance contracts, escalations, and service reviews.

• Review technical designs, SOWs, implementation plans, and project deliverables.

• Support global AV deployments, office moves, technology refreshes, and infrastructure upgrade programs.

Requirements

• 2 to 5+ years of experience supporting enterprise Audio Visual (AV) and Unified Communications (UC) environments.
• Hands-on experience with Microsoft Teams Rooms (MTR), Cisco Webex Room Devices, and Zoom Rooms.
• Strong knowledge of SIP, H.323, VoIP, WebRTC, Microsoft Teams, Cisco Webex, and hybrid meeting technologies.
• Experience supporting executive conference rooms, boardrooms, and high-profile business meetings.
• Expertise in AV troubleshooting covering audio, video, conferencing, codecs, firmware, and endpoint devices.
• Hands-on experience with AV platforms such as Crestron, Extron, Q-SYS, Biamp, Shure, Sennheiser, Logitech, or equivalent technologies.
• Knowledge of enterprise networking concepts including TCP/IP, VLANs, QoS, DNS, DHCP, and network troubleshooting.
• Experience with conference room AV deployment, integration, maintenance, and lifecycle management.
• Ability to analyze and resolve complex AV incidents, conduct RCA, and implement corrective actions.
• Experience supporting live events, executive meetings, webinars, webcasts, and hybrid collaboration sessions.
• Hands-on experience with AV monitoring and management platforms such as Cisco Control Hub, Teams Rooms Pro Management, Crestron XiO Cloud, or Logitech Sync.
• Experience working with ServiceNow, including Incident, Request, Change, and Problem Management processes.
• Strong understanding of ITIL-based service delivery and operational governance.
• Excellent verbal and written communication skills with stakeholder and vendor management experience.
• Ability to provide onsite support during critical meetings and business events, including after-hours support when required.

Salary Range

$80,000 to $90,000

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.