Advisory Solution Consultant - Core Business Solutions

About the Position

Advisory Solution Consultant - Core Business Solutions

Join ServiceNow as an Advisory Solution Consultant for Core Business Solutions, leveraging AI to drive business outcomes and transformation.

Responsibilities

• Partner with Account Executives and broader account teams to develop and execute account penetration strategies for Core Business Solutions in a defined territory or vertical.
• Lead discovery sessions with customers to understand business objectives, challenges, and current processes across HR, Workplace, Legal, Finance, Procurement, and supplier management operations, and translate them into Core Business Solution opportunities.
• Design solution architectures and value-based proposals on the Now Platform that align Core Business workflows to customer business outcomes, including cross-workflow and cross-platform scenarios.
• Deliver compelling, story-driven product demonstrations and presentations that articulate the vision, value, and differentiation of ServiceNow Core Business Solutions to both executive and technical audiences.
• Lead complex pre-sales engagements, including RFP responses, proof-of-concepts, and workshops, ensuring proposed solutions are feasible, scalable, and aligned with ServiceNow leading practices.
• Build and maintain strong, long-term relationships with key customer stakeholders as a trusted advisor on Core Business transformation and the Now Platform.
• Develop and maintain relationships with Product Management and Development to provide field feedback, influence roadmap, and stay ahead on new capabilities across Core Business Solutions.
• Maintain an active external network with customers, partners, and industry communities to identify emerging trends, shape ServiceNow’s point of view, and uncover new market opportunities.
• Contribute to internal enablement, reusable assets, and best practices (e.g., demo scenarios, discovery frameworks, industry use cases) specific to Core Business Solutions.

Requirements

• Experience: 8+ years of pre-sales solution consulting or sales engineering experience or similar customer-facing role (e.g., solution consulting, value engineering, product management with heavy customer engagement), ideally in SaaS or enterprise software.
• Domain Expertise: Deep domain expertise in at least one Core Business area (for example, HR Service Delivery, Workplace/Facilities, Legal and Contract Operations, Finance operations, Sourcing and Procurement, or Supplier Lifecycle operations), with the ability to credibly engage with senior business stakeholders.
• Consultative Skills: Proven track record designing and presenting end-to-end solutions that drive measurable business outcomes and value for customers. Strong consultative skills, including discovery, qualification, objection handling, and executive communication.
• Collaboration: Demonstrated ability to lead complex pre-sales cycles collaboratively with Sales and cross-functional teams.
• Communication: Excellent presentation, storytelling, and demo skills, with the ability to simplify complex concepts and tailor messages to different audiences.
• Adaptability: Ability to work in a fast-paced, matrixed, global environment and manage multiple priorities and opportunities in parallel.
• Travel: As necessary

We Offer

• Flexible Work Environment: Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
• Equal Opportunity: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
• Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.