About the Position

Advisory Solution Consultant - CRM & Industry Workflows

Australia’s most important private-sector industries are rethinking how they serve customers, manage operations, and respond to disruption. As an Advisory Solution Consultant on our ANZ CRM & Industry Workflows team, you’ll help them work out what’s possible with ServiceNow.

This is a hands-on, multi-industry role. You’ll work with energy companies, utilities, miners, retailers, MSPs, and tech companies. Every quarter brings different problems and different people to learn from. You’ll join a collaborative team that invests in your growth through mentoring, industry enablement, and belonging groups. In return, we expect you to add to the team’s collective capability.

Responsibilities

Lead discovery and shape solutions: Run discovery and design engagements. Turn business challenges into transformation strategies on ServiceNow’s platform.
Build and demonstrate: Design and deliver demonstrations that combine customer & industry workflows with partner technologies, AI agents, and automation.
Develop industry expertise: Become a credible voice across your portfolio. Build solution frameworks, reference architectures, and go-to-market plays.
Support account strategy: Partner with Sales to shape account strategies and build relationships that position you as a trusted advisor.
Build ecosystem relationships: Connect with Product Management, technology partners, and consulting firms to advocate for customer needs and stay ahead of market shifts.
Contribute to the team: Share best practices and build reusable assets that lift the whole pre-sales organization. Learn from senior Solution Consultants and grow your scope over time.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
7+ years in pre-sales solution consulting, sales engineering, or a related technical advisory role.
A solid technical foundation. You understand how front-ends, back-ends, APIs, and data fit together well enough to build POC integrations and reason about where things break.
Proficiency with ServiceNow (particularly CSM, FSM, and Industry Workflows) or equivalent hands-on depth on Salesforce, Pega, SAP, or Dynamics.
Familiarity with one or more of: energy, resources, utilities, construction, mining, retail, technology/MSP, or telecommunications.
Experience applying AI and automation to business workflows.
Strong communication and presentation skills, with the range to engage technical teams through to Chief Operating Officers.
A collaborative mindset, pipeline discipline, and availability to travel across Australia as the role requires.

Nice to Have

ServiceNow or related certifications.
Experience in consulting, systems integration, or on the buy-side.
Background in contact centre, field service, or CRM transformation.

We Offer

Purposeful work that shapes how major organizations serve their customers.
A collaborative team that invests in your growth through certifications, mentoring, and peer networks.
Flexibility and trust in how you work.
Competitive pay with salary, variable incentives, and equity.
The autonomy to bring your own thinking to varied problems.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Advisory Solution Consultant - CRM & Industry Workflows

Job description