After Sales Business Developer | Kundenservice
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Job description
About the Position
We’re looking for you!
After Sales Business Developer | Kundenservice
all genders
Location: Remote, Köln, Darmstadt, Düsseldorf, Berlin
Contract type: Permanent employment, Full-Time
Responsibilities
- Contribute significantly to making our online marketplace more customer-friendly and efficient through new projects, processes, and the introduction of tools, with a focus on automation using AI tools.
- Evaluate company-wide developments and new tech features for their relevance to customer service, ensuring the implementation of customer service requirements in development, and managing operationalization within the customer service team.
- Analyze the current status of existing processes, including customer inquiries, and identify optimization potentials through data and process analyses.
- Derive corresponding measures based on this analysis, present them, and be fully responsible for their implementation, always keeping economic aspects in mind.
- Work closely with many other departments, such as Tech & Product, Marketplace Support, Logistics, Finance, Legal.
Requirements
- Completed degree with a focus on economics (e.g., Business Administration, Economics, Business Informatics).
- Practical experience in business development or project management in the field of process and software optimization, ideally in customer service.
- Technical and data-affinity, with experience in using AI and automation tools for transforming business processes.
- Ability to manage multiple initiatives in parallel – independently, pragmatically, and with strong prioritization skills in agile environments.
- Excellent analytical skills and a strategic mindset.
- Clear communication skills, representing the customer service standpoint and serving various stakeholder groups.
- Fluency in German (min. C1) and English (min. C1), with comfort in speaking English regularly in the workplace.
- Motivated by challenges, capable of understanding complex processes and developing solutions independently.
We Offer
- Flexible Work-Life Balance: Choose to work remotely within Germany or at one of our locations in Köln, Darmstadt, Düsseldorf, or Berlin.
- Urban Sports Club and RSG Group Fitness Studios: Enjoy top rates for fitness, swimming, yoga, and more.
- Mental Well-Being: Support on your well-being journey with special offers like Instahelp, a digital platform for online psychological counseling.
- Vacation & Sabbatical: Enjoy 30 days of vacation per year and the option to take a sabbatical after a certain period with the team.
- Pluxee Restaurant Vouchers: Purchase vouchers through us and benefit from tax-favored meal subsidies.
- Deutschlandticket: We subsidize your subscription for more mobility.
- Employee Discount: Receive a monthly voucher for Kaufland.de.
- Free Choice of Hardware: Choose between Mac or Lenovo.
- Growth Boost: Benefit from our online language learning offers, various in-house training, and our automated 360-degree feedback.
- Our Culture: Our dynamic culture combines flat hierarchies, start-up mentality, an international team from over 65 nations, and the power of the Schwarz Group to offer you an agile and secure work environment.
- Team Player: From day one, connect with our team and beyond through our digital onboarding journey, buddy program, and regular team and company events, all-hands meetings, powerful mornings, and more.
Visit our Principles & Blog for more insights into our company culture!
Diversity at Kaufland e-commerce
Applications from all people are welcome – regardless of skin color, sexual orientation, gender identity, age, disability, ethnic origin, religion, and ideology. We are signatories to the Charta der Vielfalt (German Diversity Charter) – because we know that extraordinary things can only be achieved with diversity. When applying, you can optionally include your pronouns in your resume. More info here!
About the Company
We are the tech powerhouse behind the international Kaufland online marketplaces and a company of the Schwarz Group. With a start-up mentality and on equal footing, we develop the best marketplace solutions in flat hierarchies: for our customers, traders, and partners. #AusEuropaFürEuropa
Whether in classic phone support or in the administrative care of our call center: The customer is at the center of all our tasks. In customer service, we strive not only to meet the customer's needs as communication experts but also work together with other departments on proactive solutions.
In our CS Development Team, the strategic further development of our customer service is in focus. We identify and implement improvement opportunities that optimize customer service and increase customer satisfaction. We work closely with the Tech & Product department to develop innovative solutions and continuously improve our customer service offerings.
How to Join Us
Send Application
Upload your CV, done! No cover letter needed. We’ll have a look and get back to you as soon as possible. Please send us your CV in English if the job advertisement is also in English.
First Step
Introduce yourself! Answer 3-4 short questions via video (using our Cammio tool). Depending on the job, a brief call with HR may be arranged instead.
Technical Interview(s)
Get to know the department and HR; we learn more about your skills and motivation. You may be asked to complete a small task.
Director Interview
In this step, you’ll have a quick 30-minute call to meet the Director of your department.
Optional: Meet the Team
Meet colleagues from your future team and see if you’re a good fit.
Is it a Match?
If both sides agree, you will receive the job offer, the contract, and all the information you need for onboarding. Welcome!
Are You Ready? Apply Now
Application Form
Diversity at Kaufland e-commerce
We welcome applications from everyone, regardless of skin color, sexual orientation, gender identity, age, disability, ethnic origin, religion, and ideology. We are signatories to the Charta der Vielfalt (German Diversity Charter) – because we know that extraordinary things can only be achieved with diversity. When applying, you can optionally include your pronouns in your resume. More info here!
Get to Know Our Team
All our departments work together like clockwork. Whether for our partners, customers, or society – every team makes a crucial contribution to our shared success.
Learn more about our tech and non-tech teams here and take a look behind the scenes at our team structures and working methods.
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