About the Position

We are seeking an experienced After Sales Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand. This role is based in Toronto, Canada.

Responsibilities

Technical Discovery & Current-State Assessment

Assess the existing technology landscape supporting aftersales and servicing operations.
Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms.
Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes.
Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.
Assess how products, components, service history, warranty information, and repair events are represented across systems and data models.
Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle.
Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability.

Architecture Gap Analysis

Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns.
Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities.
Assess integration patterns, data ownership, master data challenges, and system interoperability.
Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations.
Produce structured architecture findings, risks, recommendations, and gap assessments.

Future-State Architecture & Platform Strategy

Define the future-state target architecture supporting global aftersales capabilities.
Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes.
Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.
Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions.
Establish integration, API, and data architecture principles to guide future implementation initiatives.

Roadmap & Transformation Planning

Define phased modernization and migration strategies for the future-state landscape.
Identify opportunities for legacy rationalization and platform consolidation.
Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk.
Create architecture roadmaps aligned with enterprise standards and strategic technology direction.

Stakeholder Engagement

Facilitate architecture workshops with engineering, product, operations, and business teams.
Build alignment around architecture principles, target-state recommendations, and technology priorities.
Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.
Produce high-quality architecture artifacts and executive-ready deliverables.
Communicate complex technical concepts clearly to both technical and non-technical audiences.

Requirements

Must Have Qualifications

Ability to work within EST business hours and collaborate effectively with North American teams.
Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.
Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.
Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.
Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.
Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.
Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.
Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.
Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.
Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.
Experience assessing and modernizing legacy environments and complex integration landscapes.
Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.
Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.
Strong workshop facilitation, stakeholder management, and communication skills.
Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.
Excellent communication skills with the ability to simplify complex topics for a broad range of audiences.

Nice to Have Qualifications

Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs.
Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability.
Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms.
Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions.
Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms.
Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms.
Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions.
Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks.
Previous consulting experience leading discovery, assessment, and architecture-definition engagements.
Experience operating within global organizations requiring scalable, multi-region technology strategies.

We Offer

Full-time position based in Toronto, Canada.
Salary range: $150,000-180,000 CAD annually, depending on experience and location.
Comprehensive insurance plan with options for Gold, Silver, or Bronze coverage.
Dialogue via Sun Life for virtual healthcare services.
Employee and Family Assistance Program.
$500 Personal Spending Account.
Retirement plan with Valtech matching 100% of RRSP contributions through a Deferred Profit Sharing Plan (DPSP).
Flexible vacation policy.
Personal Technology Reimbursement – $30/month.
Winter holidays and flexible scheduling.

About the Company

At Valtech, we’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people, we offer growth opportunities, a values-driven culture, international careers, and the chance to shape the future of experience.

Let’s Connect

Fill in your details and kickstart your transformation journey.

Should you need an alternative format and/or communication support to provide feedback, please contact Sheree Atcheson.

After Sales Technical Architect

Job Description, Responsibilities & Requirements