Aftersales Trainer (Automotive)

About the Position

Our international Training team delivers world-class service to the global automotive industry. We are looking for an Aftersales Trainer based in Hungary to drive performance and service quality for a premium automotive brand. If you are an expert in service processes and aftersales tools to bring efficiency, we want to hear from you.

Responsibilities

• Training Delivery: Lead engaging face-to-face and online training sessions focused on aftersales systems and tools, and customer service excellence.
• Performance Evaluation: Assess participant competency through practical and theoretical testing, providing constructive feedback.
• Content Localization: Adapt existing training modules to align with brand standards, local market workflows.
• Material Review: Audit and edit training documentation to ensure accuracy, regional relevance, and clarity.
• Content Development: Design and develop new training concepts tailored to specific aftersales processes and market needs.

Requirements

• At least 3 years of experience as a Trainer in the automotive sector, or proven track record in an automotive aftersales department (dealership level).
• Deep understanding of dealership processes, service advisor workflows, and the competitive landscape of the premium automotive sector.
• Expert knowledge of service consulting, customer approach, and the sales of parts and accessories.
• High level of self-confidence and persuasiveness, with the ability to remain authentic and flexible while facilitating interactive group sessions.
• Strong self-management, and a proactive approach to continuous learning and self-reflection.
• Proficient in MS Office and a quick learner of specialized aftersales ticketing tools.
• Focus on digitalization and ability to perform deep dives into systems.
• Fluent Hungarian and business-level English.
• Driving License.

We Offer

• Premium Brand: Work with a globally renowned automotive manufacturer.
• Consistent Income: Flexible freelance role with a stable project pipeline and competitive rates.
• Structured Start: Professional onboarding to ensure your success.
• Elite Environment: Work in a professional, well-equipped training center designed for excellence.

About the Company

steep GmbH is a technical services company with headquarters in Bonn and more than 35 other locations in Germany and Europe. Around 800 employees have been successfully advising and supporting industrial and public clients for more than 60 years.

Contact

Madalina Marti

Phone: +49 151 157 65071

Email: [email protected]

Website: www.steep.de

Privacy Policy: Our privacy policy

Note: We can only consider applications submitted in English.

Apply now via: www.steep.de/en/karriere