Ag Machinery Technical Support Specialist - COOP

About the Position

Ag Machinery Technical Support Specialist - COOP

CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Do you have what it takes to work with today’s most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story!

Responsibilities

• Provides technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying resolutions.
• Performs necessary repairs to assigned CLAAS products as required.
• Responsible for conducting assigned field test activities as required.
• Assists with completion of Product Improvement Programs and Campaigns as requested.
• Schedules dealer and customer visits as dictated and directed by the technical needs of the Field Support and Warranty Manager.
• Reports customer and dealer visits and territory activity on a regularly scheduled weekly basis.
• Reports results and variances daily. Propose necessary actions and work closely with the Field Support and Warranty Manager.

Additional Functions

• Periodic fabrication, installation, and instrumentation of parts for field validation as needed.
• Present test results to Service, Product Management, and Engineering group using both written and verbal communication.
• Support of Service office personnel by reviewing documents and manuals as well as other support activities in Omaha.
• Participate in internal training programs, Technical training efforts and other tasks as assigned or required by management.
• Other tasks as assigned or required by management.

Requirements

• Working towards a Bachelor’s Degree with emphasis in a technically related field or equivalent experience – Agricultural based study, a plus.
• Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
• Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
• Proficient computer use in MS Windows, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail.

We Offer

• Opportunity to work with advanced agricultural machinery.
• Extensive travel opportunities.
• Participation in internal training programs and technical training efforts.

About the Company

CLAAS of America is part of a family-owned company that has people throughout North America. We stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Locations:

• Primary Market: Omaha, United States
• Secondary Market: Council Bluffs, United States

Contact:

Michelle Schefcik

[email protected]

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