Agile Coach (IT Process Lead) (m/f/d)

About the Position

We are seeking an Agile Coach and IT Process Lead to drive optimization and continuous improvement in IT processes across multiple locations.

Responsibilities

Process Ownership & Governance

• Own, design, and continuously improve all internal IT processes within the IT Applications domain.
• Ensure process alignment across different locations and promote a unified operating model.
• Establish clear governance frameworks, KPIs, and performance tracking across all process areas.
• Ensure compliance with ITIL principles and internal policies.
• Introduce and further develop Kanban Flight Levels, based on Atlassian Jira, as a leading methodology to increase transparency and organizational steerability.

Leadership & Organizational Development

• Lead, inspire, and develop approximately 120 employees across multiple teams and competency areas.
• Foster an agile, collaborative, and high-performing culture.
• Promote empowerment, transparency, and ownership across all teams.
• Ensure effective workforce planning, talent development, and succession readiness.

Agile & Continuous Improvement

• Actively promote agile values such as focus, openness, commitment, respect, and courage across the organization.
• Introduce, establish, and continuously mature agile methods and practices, including Scrum, Kanban, retrospectives, and planning activities.
• Drive an environment of continuous improvement, learning, experimentation, and innovation.

Operational Excellence

• Ensure stable, efficient, and reliable IT processes that support business-critical applications.
• Manage escalations, risk mitigation activities, process bottlenecks, and cross-location dependencies.
• Enable seamless collaboration between IT operations, project teams, and business stakeholders.
• Establish a new demand management process together with different business areas.
• Develop and maintain high service quality and customer satisfaction.

Change & Transformation Leadership

• Drive change management initiatives supporting new ways of working, process redesigns, and organizational transformation.
• Communicate complex topics clearly and effectively across all stakeholder levels.
• Ensure adoption, engagement, and alignment during transformation phases.
• Act as a role model for assertiveness, solution orientation, and proactive decision-making.

Requirements

• Several years of experience in IT process management and IT leadership.
• Strong understanding of ITIL, agile methodologies, and modern IT delivery models.
• Proven leadership experience in international or multi-location environments.
• Ability to guide large teams and manage diverse stakeholder groups.
• Assertiveness combined with empathy and strong communication skills.
• Ability to act as a moderator, mediator, or coach depending on the situation.
• High resilience and strong motivation to shape the future of IT Applications.

Nice to Have

• Experience in transformation programs or process harmonization initiatives.
• Fluency in English.
• Willingness to travel approximately 30%.

We Offer

• Attractive compensation package and additional employee benefits.
• Flexible and hybrid working model.
• International and collaborative working environment.
• Opportunity to actively shape and drive global IT transformation initiatives.
• Individual development and continuous learning opportunities.
• Modern workplace with access to innovative technologies and agile ways of working.
• Long-term career development opportunities within the Körber Group.
• Health and wellbeing initiatives.
• A culture that values ownership, empowerment, and personal growth.
• Work-life balance supported by flexible working arrangements.

About the Company

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.

Job Segment: Change Management, Training, Management, Education

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