AI Agent Analyst

About the Position

Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make the tech-world easy - one customer at a time.

User experience is at the forefront of creating intuitive, innovative, and unique products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design.

We’re looking for an AI Agent Analyst to take care of CyberCare AI products (such as Chatbot & Ticketbot) content as an editor, strategic planner, and technician. This position combines organizational skills with technical competence and product analyst. In a team that creates unique AI-powered solutions and multilingual support systems from scratch, your input could make a big difference in shaping technical solutions for millions of people around the world.

Responsibilities

• Work on perfecting the chatbot user experience together with colleagues from the development and AI teams.
• Design and create dialogues for support solutions.
• Proofread and correct the existing user journeys and introduce your own.
• Measure and analyze the performance of various chatbot flows; establish and overlook chatbot UX processes; lead content testing and usability studies to gather feedback and make improvements.
• Create and manage chatbot personas.
• Design abstract content tests that validate if the chatbots are working as intended.

Requirements

• Experience in conversational design, including character development, UX copywriting, or linguistics.
• Basics with tools such as data analytics tools (Looker Studio, Grafana, etc.), Jira, GitLab, Chatbot management platforms.
• Passion for delivering an excellent customer experience.
• Written and verbal communication, presentation, and organizational skills.
• Strong analytical skills.
• Ability to take ownership, work autonomously, and quickly adapt to changes.
• Excellent English and Lithuanian language skills.

We Offer

• Smooth start in tech with onboarding & mentorship.
• Office in a great location + option to work from home twice a week.
• Health insurance, free in-house 24/7 gym & workout sessions.
• Kitchen full of snacks & bakery goods on Fridays.
• Various internal and online training, books - everything you need to reach your full potential.
• Clear growth path - move inside of CyberCare or Tesonet.

Compensation

• Gross salary - 1700-3100 EUR/month. Keep in mind that we are open to discussing salary based on your skills and competencies.

About the Company

CyberCare is part of Tesonet Accelerator, a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide.

Values

• Culture blend: We’re a team of over 20 nationalities. We believe that being open, respectful, and welcoming different ideas helps us do great things together.
• Many ways forward: Every role is created with a clear business purpose, without boxing people into a fixed path. Contribute to diverse projects, and grow your career in multiple directions.
• Growth mode: Training programs, mentorship, and e-learning platforms – learn directly from global leaders and connect with professionals in rapidly growing tech companies in our network.
• Office-first: We believe in the power of face-to-face collaboration complemented by Work From Home and Work From Anywhere days to support your lifestyle and productivity.
• Health at hand: Enjoy a range of well-being benefits, from 24/7 on-site gyms and group workouts to 1:1 sessions with experts, private health insurance with flexible options tailored to your mental and physical health needs.
• Engage your way: Engage in the ways that feel right for you, with no pressure to skip if it doesn’t align with your needs. From team-building activities and social events to workations, there’s something for everyone.
• Tesonet privileges: From joint professional events and mentorship programs to endless career opportunities - we encourage our team members to make the most of the network and grow within it.