AI Associate

About the Position

Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.

In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

We are expanding our AI & No-Code Transformation team and looking for an AI Associate with a strong technical foundation and hands-on experience with AI, business process automation, and modern technologies.

In this role, you will work alongside AI Consultants and technical teams to turn business scenarios and solution requirements into working AI-powered solutions on the Creatio platform. You will configure AI agents, automate workflows, customize applications, work with integrations, and bring real-world AI use cases to life.

The role is based in Poland.

Responsibilities

• Translate solution requirements and business scenarios into working AI-powered solutions on the Creatio platform;
• Configure and customize AI agents for real-world business use cases;
• Design and configure AI-powered workflows connecting people, AI agents, business data, knowledge sources, and automated processes;
• Build and customize business processes, workflows, business rules, UI elements, dashboards, and other application components using no-code/low-code tools;
• Integrate AI agents and Creatio applications with external systems and services using APIs and other integration capabilities;
• Configure how AI agents interact with business data, knowledge sources, workflows, and external services;
• Test AI-powered solutions across different scenarios, identify gaps and edge cases, troubleshoot issues, and improve solution reliability;
• Prepare and maintain technical documentation and reusable solution configurations;
• Collaborate with AI Consultants and other technical teams throughout solution design and implementation;

Requirements

• 1+ year of relevant hands-on experience in software engineering, application development, automation, AI solutions, technical implementation, or a similar technical field;
• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Engineering, or another relevant technical field;
• Hands-on experience building or configuring solutions with Generative AI, LLMs, or AI agents through professional work, internships, academic projects, or personal projects;
• Familiarity with APIs, system integrations, and data exchange principles;
• Knowledge of business processes, workflows, and process automation;
• Previous experience working with systems such as CRM, ERP, marketing automation, accounting systems, workflow systems, or other business applications;
• Strong technical and analytical thinking, with the ability to understand system logic, dependencies, and data flows;
• Ability to understand structured requirements and translate them into working technical configurations;
• Self-organization, attention to detail, intellectual curiosity, and a strong interest in AI and emerging technologies;
• Experience with no-code/low-code or business automation platforms will be an advantage;
• Knowledge of BPMN will be an advantage;
• Upper-intermediate or higher level of English.

We Offer

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

About the Company

We wholeheartedly believe in our values.

They guide each decision we make, serving as the path we follow to achieve our goals.

Our Core Values

One Team

Regardless of our location, we always work as one towards the same goal.

Genuine Care

We genuinely care about our customers, partners, and co-workers. This is a defining part of our DNA.

Passion

We find meaning and purpose in what we do. We don’t make excuses and never stop until it’s done.

Strive for Excellence

We push ourselves to deliver according to the highest standards.

Grow Every Day

We work hard to become a better version of ourselves and embrace an everyday improvement approach.

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