Job Description, Responsibilities & Requirements
About the Position
AI Deployment Strategist
Location: San Francisco, California, US
Salary: $80K - $120K
Employment Type: FULL_TIME
About the Role
At Domu.ai, we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are tripling monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US.
As an AI Deployment Strategist Lead you'll:
- Own Domu's client relationships from the moment a client goes live: be the single point of accountability for every enterprise account, holding Domu accountable to results and the client accountable to the plan.
- Run a portfolio of 4–6 enterprise accounts simultaneously and hit net dollar retention above 110%, through proactive upsells framed in client ROI, not reactive relationship maintenance.
- Spot expansion signals early, build the business case, and close expansion revenue without needing the founders in the room.
- Be the connective tissue between product and clients: translate client pain into structured, prioritized product feedback with commercial weight, and translate what product builds into commercial opportunities.
- Hold conversations at the VP and C-suite level. Every interaction has an agenda, documented decisions, and clear next steps.
- Build the systems, templates, trackers, escalation flows that make this role repeatable as we scale. Every account is documented, templated, and handoff-ready.
Responsibilities
- Own client relationships from the moment a client goes live.
- Run a portfolio of 4–6 enterprise accounts simultaneously.
- Spot expansion signals early and build the business case.
- Translate client pain into product feedback.
- Translate product builds into commercial opportunities.
- Hold high-level conversations with clients.
Requirements
- Structured thinking, client-facing pressure, and the ability to synthesize complex situations quickly.
- Operational experience working with BPOs and/or Collections and Comfortable Managing Key Stakeholders Relations.
- Comfortable with data and tech: you can read a dashboard, ask the right questions of a dataset, know how to query, understand the basics of engineering, and translate numbers and complex situations into a clear client narrative.
- Strong commercial instincts: you spot expansion opportunities before the client asks, frame upsells in terms of the client's own ROI, and have closed or influenced revenue before even informally.
- Technical credibility without being technical: you understand enough about voice agents, campaign configuration, SIP infrastructure, and data pipelines to diagnose what's happening, set accurate expectations, and know when the bottleneck is engineering vs. ops.
- High bar for quality and detail, our clients are banks and fintechs.
- High agency, high accountability.
Nice to Have
- Portuguese fluency for Brazilian market clients.
- Experience in fintech, debt collection, financial services, or regulated industries.
- Demonstrated involvement in scope expansions, renewals, or upsells in a previous role.
- Built and launched something a side project, an internal tool, or a product at a previous job. Curiosity, ownership, and enough technical grounding to be credible with clients without needing hand-holding.
- Knowledge of voice AI or conversational AI platforms in production.
- You've been through the early stages of a startup before and you want that feeling again.
We Offer
- Healthcare
- Weekly stipend for food and transportation
- Gym membership
- Equipment budget
- Whatever tools you need
About the Company
Domu Technology Inc.
Founded in 2024, Domu Technology Inc. is an AI-first company with real traction. Post $XXM in revenue, Fortune 500 customers, and 12x YoY growth last year. Early enough to shape the product, the team, and the culture, and become a key leader in the company, you will work hand by hand with the founders.
About the Interview Process
- Intro call with Adriana (Chief of Staff)
- Business case and technical challenge with Alejandra or Camila
- Interview with Nick (CEO) and Cami (Co-Founder/Product)
- Paid trial