AI Enablement Manager in Sales Operations (m/f/d)

About the Position

AI Enablement Manager in Sales Operations (m/f/d)

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Location

Munich, Germany

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Employment Type

Full time

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Work Location Type

Hybrid

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About the Role

We are looking for an AI Enablement Manager in Sales Operations (m/f/d) to join our team in our Munich office, working in a hybrid setup.

As an AI Enablement Manager in Sales Operations (m/f/d), you will drive efficiency and execution quality across our SME Sales team. You will analyze sales processes, identify bottlenecks, and solve them through the targeted use of AI tools and automation.

You will turn manual, repetitive tasks in the day-to-day sales environment into lean, automated workflows - helping us build a more productive and scalable sales organization.

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Responsibilities

• Process Analysis & Automation: Analyze existing sales processes, identify opportunities for increased efficiency, and develop AI-powered automations (e.g., for reporting, follow-ups, data entry, and lead routing).
• Tools & Pilots: Test and pilot new AI tools to improve sales processes and build simple internal tools and workflows to reduce manual effort.
• Knowledge Sharing: Continuously document efficiency best practices and share them with the team.
• CRM & Reporting: Support CRM data quality and maintenance, create new reports, and adapt existing reports (e.g., in HubSpot) to the needs of the sales organization.
• Process Ownership: Act as the SPOC for our SME sales processes and maintain and update process documentation as processes evolve.
• Revenue-Driving Programs: Work closely with our VP SME Sales to develop new revenue-driving programs and take ownership of selected implementation tasks.

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Requirements

• Dynamic Start-up/Scale-up Experience: Experience in a fast-paced, dynamic environment where priorities can change at short notice, ad-hoc topics need to be solved pragmatically, and long-term changes are driven forward in parallel.
• Analytical Thinking: Structured and analytical thinking with the ability to reliably identify process bottlenecks in the sales workflow.
• Hands-on AI Experience: Strong practical experience with AI tools (e.g., automation platforms, no-code/low-code tools, prompting) and the ability to build your own solutions.
• Automation Mindset: Ability to identify repetitive manual sales tasks and replace them with automation and AI wherever possible.
• Curiosity & Initiative: Enjoyment in testing new tools and technologies and proactively contributing ideas.
• Technical Understanding: Solid basic understanding of interfaces and integrations between different tools.
• Quick to Learn Reporting & CRM Tools: Ability to quickly learn new tools with support from an experienced colleague.
• Operational Attention to Detail: Detail-oriented and reliable work with consistency across recurring processes.
• Process Ownership: Independent documentation of processes and ensuring they remain consistent and up to date.
• Executive-Level Collaboration: Enjoy working closely with leadership on new initiatives and reliably taking ownership of assigned implementation steps.
• Language Skills: Confident communication in both German and English at C1 level, both verbally and in writing.

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Nice to Have

• Experience with specific AI tools like Claude or ChatGPT.

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We Offer

• Your benefits: In addition to 30 days of vacation, we offer a job lunch allowance (€69 per month), a “Givve” card (topped up with €50 per month) or a subsidized membership with Wellpass, discounts via “Corporate Benefits”, the option of leasing a JobRad, pension contributions (occupational pension & VL), and great team and company events.
• Your workplace: Flexible, hybrid work model from one of our modern offices with the opportunity to work from abroad within the EU for 2 weeks a year (*only applies to employees with an EU passport).
• Your footprint: A position in a profitable company where you have the freedom and confidence to help shape it and work with us on the “future of work”.
• The values: Open, authentic culture and a high-performing, humorous team that is looking forward to making bold decisions and breaking new ground for sustainable success.
• Your opportunity: From day one, you will have the opportunity to take on responsibility, drive innovation, and develop the company and yourself together with a team of experts.

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About the Company

Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative, and appreciate actively shaping topics?

Then yoummday is the right place for you!

yoummday: “You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“Talents”) worldwide. Our digital solution enables flexible, scalable, and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 350 employees (“Daymakers”) at 5 locations in Europe and 1 in the USA - further growth is inevitable ;)

Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.

At yoummday, we value diversity and equal opportunities. We welcome applications regardless of gender, background, age, sexual orientation, religion, or disability. Different perspectives make us stronger – which is why we actively promote an inclusive work environment where everyone can reach their full potential.