AI-First Account Manager - Creative Operations

About the Position

We are looking for an AI-First Account Manager - Creative Operations to join our team at Storm Ideas. This role is fully remote and offers a salary range of USD 38,000 to USD 50,000 per year, depending on experience. You will be responsible for managing client relationships and leveraging AI tools to enhance account management.

Responsibilities

• Own the account context for selected Creative Operations and Systems / Process Design clients: stakeholders, priorities, history, open questions, risks, decisions, and follow-ups.
• Run the client operating rhythm so meetings, updates, actions, blockers, decisions, and handoffs do not drift or depend on memory.
• Turn vague client requests into clear next steps, questions, owners, dependencies, and decision points.
• Become highly capable with AI tools and workflows for account management: meeting preparation, account research, stakeholder mapping, summarisation, action tracking, client-ready drafting, QA, and reusable account memory.
• Use AI to make your client work sharper, not just faster. The standard is better context, better questions, better follow-up, and fewer things slipping through gaps.
• Make clients feel well looked after: clear communication, good energy, strong follow-up, useful questions, and the confidence that you are properly on top of their account.
• Write clear client-ready summaries that make messy work understandable without overpromising or hiding uncertainty.
• Maintain stakeholder maps, account notes, decision logs, follow-up trackers, and reusable context so Storm can manage the relationship professionally.
• Work closely with Account Management, Creative Operations, AI Operations, and technical colleagues to keep client work moving.
• Understand creative and operational workflows well enough to challenge weak assumptions, ask practical questions, and explain tradeoffs in plain English.
• Spot when a client ask is really a workflow, visibility, approval, stakeholder, or operating-rhythm problem.
• Help internal teams avoid overbuilding, underscoping, or saying yes before the client need is clear.
• Improve the way account knowledge is captured, summarised, shared, and reused over time.

Requirements

• Demonstrable experience owning client relationships, stakeholder communication, account delivery, or complex operational conversations.
• Strong written and spoken English. You can make a messy situation feel clear, calm, and practical.
• High agency. You do not wait for every next step to be handed to you, but you know when to escalate early.
• Structured thinking. You can break ambiguous work into users, inputs, outputs, owners, statuses, risks, decisions, and definitions of done.
• A serious interest in becoming an expert at AI-enabled account management. You should already be using AI in real work and be hungry to get much better at it: tools, prompts, workflows, context packs, summaries, QA checks, and repeatable operating patterns.
• Strong client presence. You are warm, confident, curious, responsive, and naturally good at making clients feel understood. People should like working with you, not just tolerate you because you are organised.
• Comfortable working around workflow and collaboration tools such as Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar systems.
• Enough systems/process literacy to understand what is being built, why it matters, where the risks are, and how to explain it to non-technical stakeholders.

Nice to Have

• Experience with additional AI tools and automation platforms.
• Familiarity with entertainment industry workflows.

We Offer

• Competitive salary range of USD 38,000 to USD 50,000 per year.
• Fully remote role with working hours aligned to US Eastern Time.
• Access to modern hardware, AI-enabled workflows, and collaborative team support.
• Opportunity to work with globally recognisable brands in US Entertainment.
• Benefits package (country dependent).

About the Company

At Storm Ideas, we supercharge the digital presence of some of the biggest names in US TV and entertainment. Since 2008, our international team has delivered bold, forward-thinking solutions for globally recognised clients. We are committed to embracing future-facing technologies like Artificial Intelligence to integrate them thoughtfully into our work and guide our clients through new possibilities.

Embracing Future-Facing Technology

Emerging technologies like Artificial Intelligence present exciting opportunities for us and our clients. As the world adapts, we’re committed to safely exploring the potential advantages of AI, integrating it thoughtfully into our work where possible, and one day guiding our clients through new possibilities when they’re open and ready for them. By tapping into our creativity, expertise, and collaboration, we aim to embrace its potential together. Our vision relies on people who are curious about this technology and excited to take on this challenge!

Recruitment Process

• Online video interview with short recorded answers to role-relevant questions.
• First interview with the hiring manager.
• Follow-up technical exercise, compensated and designed to test skills relevant to this position.
• Final interview and exercise review with the hiring manager and COO.

Privacy Notice

We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing [email protected].