About the Position

AI Platform Engineer, Enablement and Governance Operations

We are seeking an experienced AI Platform Engineer for Enablement and Governance Operations to join our team at Kraken in the United States. This role is fully remote.

Responsibilities

Design and build the technical layer of the AI platform, from integration surface to production runbook.
Own the governed integration gateway as an engineering surface, handling connector onboarding, authentication flows, reliability, and vendor escalation.
Build internal tooling that extends the platform, including agent scaffolding, reusable skills, evaluation harnesses, provisioning automation, and integrations.
Configure and operate tiered spend controls across the AI estate, setting caps, building alerting rules, managing exception queues, and running monthly reconciliation.
Implement technical controls behind policy on data handling, retention, and model eligibility, including identity integration, SSO, SCIM, entitlement by role and tier, and workspace configuration.
Work directly with teams to unblock them by understanding workflows and building or configuring tools that enable them.
Run technical enablement, including deep dives for tool rollouts, office hours for model releases, and authority over engineering details in knowledge base material.
Administer the enterprise AI estate end to end, managing model turn ups, feature enablement, deprecation, provisioning queue, vendor configurations, and seat true ups.

Requirements

Enterprise SaaS administration at 1,000+ seats, ideally including an AI or LLM platform.
Demonstrated ability to build and ship working software, not just configure vendor products. Proficiency in Python or a comparable language is essential.
Experience integrating against LLM and SaaS APIs with working familiarity of agent and tool use patterns.
Working knowledge of identity and access, including Okta or an equivalent IdP, OAuth, SCIM, SSO, and federated machine identity.
Operational discipline, understanding intake queues, SLAs, runbooks, escalation hygiene, and the instinct to document fixes.
Genuine teaching ability, capable of explaining technical capabilities in different ways to compliance, traders, and backend engineers.
Clear written communication skills for technical documentation, runbooks, and policy pages.
Judgment about what to build, distinguishing between necessary capabilities and demo projects.

Nice to Have

Experience standing up an internal developer or AI platform, including self-service and guardrail layers.
Exposure to FinOps or software asset management practice.
Experience with low code or workflow automation platforms.
Atlassian administration depth in Jira, Confluence, or JSM.
Familiarity with regulated industry audit and evidence work in financial services.

We Offer

Competitive salary range: $110.4K - $220.8K
Offers Equity
Offers Bonus
Remote work options
Comprehensive benefits package including medical, dental, vision, and 401(k)

About the Company

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services, and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.

Our Commitment

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Stay connected

Learn on the Kraken Blog

Connect on LinkedIn

Candidate Privacy Notice

AI Platform Engineer, Enablement and Governance Operations

Job description