About the Position

AI Process Transformation Consultant

Process & Work Excellence Team Lead/Consultant

Mid-Level

Full time

Job No. R00340616

Multiple Locations

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.

About the Role

You produce solid analytical work - assessing trends and forces shaping your industry or function, designing future-state processes, and building the supporting materials that help senior practitioners shape transformation recommendations. You're developing real expertise in your domain and a point of view on how AI and automation can change the way it operates. You're comfortable working with structured guidance while taking on more with each engagement.

You understand that designing how AI agents interact within processes - AX Design - is just as important as the process design itself, and you're starting to apply those principles in your work.

Responsibilities

Utilize relevant AI tools across all tasks and deliverable creation, including the creation of agents and other tools to help facilitate:
- Produce trend and forces assessments for your assigned industry or function, including benchmarking analyses that show where the client stands relative to peers and where the reinvention opportunity lies.
- Design future-state process specifications covering AI integration points, operating model changes, human-machine interaction requirements, and workforce adoption approaches for your domain area.
- Conduct process analysis and support delivery of digital and platform solutions across operations.
- Build analytical frameworks and data-driven assessments using AI-assisted visualization and analysis tools.
- Conduct benchmarking analysis with AI-accelerated industry and peer comparison tools.
- Develop change-impact assessments using AI-assisted organizational analysis tools.
- Apply your industry or function knowledge to review and improve domain-specific reinvention designs and functional playbook content.
- Contribute to the reference library and keep your domain expertise current through continuous learning.
- Apply AX Design principles when specifying or reviewing AI integration designs - defining how AI agents should behave within each redesigned process step, what they handle autonomously, and when they hand off to a person.

Requirements

Basic (Required) Qualification

Bachelor's Degree or equivalent
Minimum 3 years of experience in process excellence, process redesign, or management consulting
Experience producing industry or function trend analyses, benchmarking outputs, or change-impact assessments
Minimum 1 year using AI-assisted analytics, visualization, or benchmarking tools (e.g. Platform Native AI capabilities)
Minimum 1 year of integrating AI and automating business process design
Minimum 1 year of experience delivering project work in consulting environment OR industry experience in at least one domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources) OR worked within
Ability to analyze data and translate findings into structured recommendations

Preferred Qualification

Familiarity with process mapping or process modeling tools
Strong analytical skills with the ability to communicate complex findings in clear business terms/structured recommendations
Client-facing consulting or advisory experience
Applies AI tools fluently and independently, including building agents, for higher-quality deliverables to business problems
Embeds AI Design principles into process specifications (agent behaviors, autonomy levels, handoffs)
Identifies where agentic AI can transform specific client process steps and articulates design implications
Uses AI-assisted analytics, visualization, and benchmarking tools to ground future-state designs
Demonstrated continuous learning with emerging AI tools

We Offer

18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities
Certified as a Family Inclusive Workplace™
Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

About the Company

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement for Australia

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.

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Locations:

Sydney, Australia
Melbourne, Australia

AI Process Transformation Consultant

Job description