AI Support Engineer - Tokyo (Korean Speaking)

About the Position

Tokyo, Japan

OpenAI’s User Operations team is dedicated to ensuring our customers have an exceptional experience with our AI products. We are building the first post-AGI support team, resolving complex issues and providing technical guidance to customers. We work closely with various teams to deliver the best possible experience to our customers at scale.

About the Role

We are seeking dedicated, experienced, and curious individuals to help solve complex challenges faced by our customers. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel technical problems. You’ll help define what world-class support looks like in an AGI-driven future, partnering closely with Engineering, Product, and Operations to improve systems and elevate the customer experience.

This role is based in Tokyo, with a hybrid work model of 3 days in the office per week and relocation assistance for new employees. To succeed in this position, you must be fully bilingual-fluent in both Korean and English (spoken and written).

Responsibilities

• Work directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents.
• Become a trusted expert on OpenAI’s products and platform, serving as a go-to resource for complex technical issues.
• Serve as a critical escalation point and line of defense for complex technical issues, partnering closely with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems.
• Drive operational excellence by identifying opportunities for automation and AI-powered workflows, implementing scalable improvements that increase team efficiency and elevate the overall support experience.
• Provide occasional holiday and weekend support on call coverage, as needed.

Requirements

• Fluent in business-level Korean.
• 8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles, ideally within high-growth tech startups or other fast-paced environments.
• Comfortable using emerging technologies (e.g., Codex, ChatGPT, OpenAI API) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating tools.
• Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
• Polished enterprise communication skills and calm demeanor during high-stakes customer interactions.
• Proven experience building strong relationships with customers and cross-functional partners to drive resolution to complex issues.
• Exceptional critical thinker and problem solver with the ability to clearly communicate complex technical issues to both customers and internal teams.
• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.
• Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

We Offer

• Competitive compensation package.
• Opportunity to work in a cutting-edge AI environment.
• Collaborative and innovative team culture.
• Professional development opportunities.

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. We are an equal opportunity employer and value diversity in our team.

Join us in shaping the future of technology.