Amazon Connect Solution Architect (Client-Facing)

About the Position

🚀 Amazon Connect Solution Architect (Client-Facing)

Location: Poland, Bulgaria, Romania, Serbia, Ukraine (Remote)

Contract: B2B, Full-Time

Join the Future of Digital Tech with Kolomolo

At Kolomolo, we don’t just follow trends - we set them. As a global supplier of IT services and digital modernization solutions, we help businesses embrace cutting-edge technology to optimize their operations. Now, we are growing and looking for fresh talent to grow with us.

Are you proactive, tech-savvy, and eager to build your career in IT? This role could be your perfect fit.**

Responsibilities

Design & Technical Leadership

• Architect and deploy Amazon Connect contact center solutions, integrating Amazon Lex bots for intelligent voice and chatbot interactions, alongside AWS services like Lambda, DynamoDB, and CloudFormation.
• Map out omnichannel contact flows (voice, chat, email), CRM integrations (e.g. Salesforce), and AI-driven automation using Lex and related tools.

Client-Facing Engagement (US Commercial)

• Serve as the trusted technical advisor for US commercial clients, leading workshops, technical deep-dives, and architectural discussions.
• Align solution designs with business outcomes, not just functionality, ensuring they’re tailored, scalable, and commercially viable.
• Clearly understand commercial dynamics and contract contexts to shape recommendations that resonate with customer business goals.

Pre-Sales & Technical Enablement

• Collaborate with business development, sales, and AWS partner teams in pre-sales scenarios, shaping proofs-of-concept (PoCs), demos, and technical pitches.
• Present to stakeholders ranging from technical teams to executives with clarity and confidence.

Implementation, Optimization & Documentation

• Lead solution delivery and ensure operational excellence by implementing CI/CD practices, Infrastructure as Code (IaC), and robust monitoring (e.g., CloudWatch, Contact Lens).
• Troubleshoot and optimize performance, security, and compliance, especially within US regulatory and commercial frameworks.
• Create and share best-practice guidance (whitepapers, blogs, templates) and engage in technical forums or events.

Requirements

Required:

• 3+ years of hands-on experience architecting and implementing solutions with Amazon Connect, Amazon Lex, and AWS services.
• Demonstrated experience in client-facing roles, especially in US commercial contexts, with strong stakeholder and workshop facilitation skills.
• Proven ability to translate business requirements into scalable technical solutions, not just crowdsourcing functions but driving commercial value.

Preferred:

• AWS certification (e.g., AWS Solutions Architect or Connect Delivery Specialist).
• Experience with commercial sector workflows: forecasting, compliance, scheduling, or contact center metrics.
• Familiarity with generative AI integrations within Connect or related AWS services.

We Offer

• Competitive salary and benefits
• Career development opportunities in a growing tech company
• Continuous learning culture: mentorship, internal training, and certifications
• Flexible, agile work environment (remote, hybrid, or on-site in Kraków)
• Office perks: great coffee, tea, fresh fruit, snacks, and a fun atmosphere
• Flat management structure, where your voice matters
• Regular team events and a social, supportive work culture

About the Company

Kolomolo is a leader in digital modernization, helping companies embrace the latest cutting-edge technologies to optimize their business with the help of our talented experts.

• Founded: 2016
• Co-workers: About 100
• Turnover: 5M

Why Join Kolomolo?

At Kolomolo, we prioritize innovation, agility, and autonomy. Our teams have the freedom to own their work, share ideas, and make meaningful contributions. Inspired by Scandinavian values, we believe in work-life harmony and creating an inclusive culture where everyone thrives.

You will be part of a passionate, skilled, and friendly team that works hard and celebrates together. Here, you can build your career on your own terms, with opportunities to grow, learn, and make a real impact.

Our Flat Structure & The Culture of Inclusion

At Kolomolo, we break the corporate mold. We offer:

• Agile Teams & Autonomy: No micromanagement. You’ll own your projects and enjoy the freedom to innovate.
• Work-Life Harmony: Inspired by Scandinavian values, we prioritize balance and flexibility, where remote work and asynchronous collaboration are in our DNA.
• Learning & Growth: Continuous learning is at our core. We reward hard work, value smart ideas, and foster an environment of mutual respect and trust.
• Inclusive Culture: We believe in DEI: diversity, equity and inclusion. We are committed to creating an environment where every individual, regardless of background, identity, or experience feels valued, respected, and empowered to thrive.

Join Kolomolo and elevate your career with cutting-edge technology, a supportive team, and a company that truly values your input.

Ready for the next step? Apply now and start an exciting journey of growth and innovation with us!