Tech Stack
Job Description, Responsibilities & Requirements
About the Position
🚀 Amazon Connect Solution Architect (Client-Facing)
Location: Poland, Bulgaria, Romania, India, Serbia, Ukraine (Remote)
Contract: B2B, Full-Time
Join the Future of Digital Tech with Kolomolo
At Kolomolo, we don’t just follow trends - we set them. As a global supplier of IT services and digital modernization solutions, we help businesses embrace cutting-edge technology to optimize their operations. Now, we are growing and looking for fresh talent to grow with us.
Are you proactive, tech-savvy, and eager to build your career in IT? This role could be your perfect fit.**
Responsibilities
Design & Technical Leadership
- Architect and deploy Amazon Connect contact center solutions, integrating Amazon Lex bots for intelligent voice and chatbot interactions, alongside AWS services like Lambda, DynamoDB, and CloudFormation.
- Map out omnichannel contact flows (voice, chat, email), CRM integrations (e.g. Salesforce), and AI-driven automation using Lex and related tools.
Client-Facing Engagement (US Commercial)
- Serve as the trusted technical advisor for US commercial clients, leading workshops, technical deep-dives, and architectural discussions.
- Align solution designs with business outcomes, not just functionality, ensuring they’re tailored, scalable, and commercially viable.
- Clearly understand commercial dynamics and contract contexts to shape recommendations that resonate with customer business goals.
Pre-Sales & Technical Enablement
- Collaborate with business development, sales, and AWS partner teams in pre-sales scenarios, shaping proofs-of-concept (PoCs), demos, and technical pitches.
- Present to stakeholders ranging from technical teams to executives with clarity and confidence.
Implementation, Optimization & Documentation
- Lead solution delivery and ensure operational excellence by implementing CI/CD practices, Infrastructure as Code (IaC), and robust monitoring (e.g., CloudWatch, Contact Lens).
- Troubleshoot and optimize performance, security, and compliance, especially within US regulatory and commercial frameworks.
Thought Leadership & Community Contribution
- Create and share best-practice guidance (whitepapers, blogs, templates) and engage in technical forums or events.
Requirements
Required:
- 3+ years of hands-on experience architecting and implementing solutions with Amazon Connect, Amazon Lex, and AWS services.
- Demonstrated experience in client-facing roles, especially in US commercial contexts, with strong stakeholder and workshop facilitation skills.
- Proven ability to translate business requirements into scalable technical solutions, not just crowdsourcing functions but driving commercial value.
Preferred:
- AWS certification (e.g., AWS Solutions Architect or Connect Delivery Specialist).
- Experience with commercial sector workflows: forecasting, compliance, scheduling, or contact center metrics.
- Familiarity with generative AI integrations within Connect or related AWS services.
We Offer
- Competitive salary and benefits
- Career development opportunities in a growing tech company
- Continuous learning culture: mentorship, internal training, and certifications
- Flexible, agile work environment (remote, hybrid, or on-site in Kraków)
- Office perks: great coffee, tea, fresh fruit, snacks, and a fun atmosphere
- Flat management structure, where your voice matters
- Regular team events and a social, supportive work culture
About the Company
To be leaders in digital modernization by helping companies embrace the latest cutting-edge technologies to optimize their business with the help of our talented experts.
Founded in 2016, Kolomolo has about 100 co-workers and a turnover of 5M.
At Kolomolo, we prioritize innovation, agility, and autonomy. Our teams have the freedom to own their work, share ideas, and make meaningful contributions. Inspired by Scandinavian values, we believe in work-life harmony and creating an inclusive culture where everyone thrives.
Join Kolomolo and elevate your career with cutting-edge technology, a supportive team, and a company that truly values your input.
Ready for the next step? Apply now and start an exciting journey of growth and innovation with us!