AMS Presales Senior Consultant

About the Position

AMS Presales Senior Consultant

Bosch Global Software Technologies Private Limited, a 100% owned subsidiary of Robert Bosch GmbH, is seeking an AMS Presales Senior Consultant for its Bengaluru, India location. As a leading global supplier of technology and services, Bosch offers end-to-end Engineering, IT, and Business Solutions. With over 27,000 associates, it is the largest software development center of Bosch outside Germany, serving the US, Europe, and the Asia Pacific region.

Responsibilities

Application Managed Services

• Manage end-to-end AMS services for enterprise applications.
• Ensure application availability, stability, performance, and SLA adherence.
• Manage incidents, service requests, problems, and changes.
• Drive incident reduction through root-cause analysis and preventive actions.
• Monitor application health and proactively identify potential service issues.
• Ensure effective transition of applications into AMS.

SAP Application Support

• Experience in one or more SAP areas such as:
  • SAP S/4HANA
  • SAP ECC
  • SAP FICO
  • SAP MM / SD / PP
  • SAP SuccessFactors
  • SAP Ariba
  • SAP BW/4HANA
  • SAP Basis
  • SAP Integration / interfaces

Oracle Application Support

• Experience across one or more:
  • Oracle E-Business Suite
  • Oracle Fusion Cloud
  • Oracle ERP
  • Oracle HCM
  • Oracle SCM
  • Oracle Database/application ecosystem

Non-SAP Application Support

• Exposure to enterprise application ecosystems such as:
  • Microsoft Dynamics / D365
  • Salesforce
  • ServiceNow
  • Workday
  • MES / Manufacturing applications
  • PLM applications
  • Supply Chain applications
  • Custom Java /.NET applications
  • API / Integration platforms
  • Data & Analytics platforms

AMS Transformation & Automation

• Identify opportunities for:
  • Automation of repetitive support activities
  • AI-assisted incident resolution
  • Automated monitoring and alerting
  • Self-healing / auto-remediation
  • Knowledge-based resolution
  • Chatbots / virtual support agents
  • Predictive incident management
  • Automated ticket classification and routing
  • Application performance analytics
  • Shift-left and self-service capabilities

Service Management

• Strong understanding of ITIL / ITSM practices including:
  • Incident Management
  • Problem Management
  • Change Management
  • Service Request Management
  • Knowledge Management
  • SLA / KPI management
  • Major Incident Management
  • Service Reporting
  • Continual Service Improvement

Transition & Transformation

• Participate in:
  • Application transition / KT from incumbent vendors
  • Due diligence and application discovery
  • Knowledge acquisition
  • Support model definition
  • Runbook development
  • SLA/KPI definition
  • Transition planning
  • Stabilization
  • Continuous improvement
  • Application modernization initiatives
  • Cloud migration-related AMS

Stakeholder Management

• Work closely with CIO/CTO organizations and business stakeholders.
• Coordinate with SAP, Oracle, Microsoft, and other technology partners.
• Manage customer escalations and service reviews.
• Participate in governance meetings.
• Communicate service performance, risks, and improvement initiatives to senior stakeholders.
• Collaborate with offshore/nearshore/onshore teams.

Requirements

• Educational qualification:
  • Bachelor’s degree in engineering, Computer Science, Information Technology, or equivalent.
• Experience:
  • 8–15 years of relevant IT experience, preferably with significant AMS exposure.
  • Experience working in a large enterprise / GSI / multi-vendor environment.
  • Strong communication and stakeholder-management skills.
  • Ability to work across technology and business teams.

Nice to Have

• Experience in SAP + non-SAP integrated landscape
• Experience in Oracle + SAP environments
• Experience in Manufacturing applications
• Experience in global AMS engagements
• Experience in large-scale application transitions
• Experience in Cloud AMS
• Experience in AIOps
• Experience in GenAI-powered application support
• Experience in ServiceNow automation
• Experience in process automation / RPA
• ITIL certification

We Offer

• Competitive salary
• Opportunity to work in a global technology powerhouse
• Professional growth and development opportunities

About the Company

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global suppliers of technology and services. With a presence in the US, Europe, and the Asia Pacific region, Bosch offers end-to-end Engineering, IT, and Business Solutions. As the largest software development center of Bosch outside Germany, it is the Technology Powerhouse of Bosch in India.