Analista de Customer Experience Sr

About the Position

Arthrex, Inc. is a global medical device company and leader in the development of new products and medical education. We are a private company committed to fulfilling our corporate mission of helping surgeons treat their patients better™. We are dedicated to providing unparalleled quality to healthcare professionals who use our products and, ultimately, to the millions of patients whose lives we impact.

Main Objective: Ensure the continuity of service and protection of the customer experience, through the structured management of service events, the articulation between areas, and the generation of actionable insights that drive continuous improvement, aligned with the Customer Experience function within Quality Assurance.

Responsibilities

Gestión de Experiencia del Cliente

• Execute and/or coordinate customer experience surveys (doctors, hospitals, distributors).

• Manage active and structured communication with customers throughout the service cycle.

• Provide timely feedback on complaints and incidents.

• Ensure consistency in the experience throughout the customer journey.

Gestión Operacional del Servicio

• Orchestrate the management of requests, complaints, and incidents between areas.

• Monitor purchase orders, backorders, and fulfillment of commitments.

• Track project workflows and response times.

• Identify deviations and manage their resolution.

Gestión de Datos e Insights

• Consolidate and analyze customer experience KPI information.

• Prepare periodic reports (monthly/quarterly).

• Detect deviations and lead follow-up on action plans.

• Transform data into recommendations for decision-making.

Gestión Transversal y Coordinación

• Act as a point of articulation between internal areas.

• Facilitate the flow of information and prioritization of cases.

• Align teams based on customer and business impact.

Gestión de Mejora Continua

• Identify opportunities for process and service improvement.

• Participate in root cause analysis.

• Drive corrective and preventive initiatives.

• Ensure integration between operations and quality standards (QA).

Requirements

• Quality Assurance

We Offer

• Competitive salary
• Opportunity to work in a leading global medical device company
• Professional growth and development opportunities

About the Company

Arthrex, Inc. is a global medical device company and leader in the development of new products and medical education. We are a private company committed to fulfilling our corporate mission of helping surgeons treat their patients better™. We are dedicated to providing unparalleled quality to healthcare professionals who use our products and, ultimately, to the millions of patients whose lives we impact.

Making People Better at Arthrex

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Job Details

• Date: Oct 17, 2026
• Requisition ID: 67145
• Salary Range: Not specified
• Location: Bogotá, CO
• Job Segment: QA, Quality Assurance, Quality, Technology