Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Job ID R.0056758
Primary location
City of Taguig, Metro Manila
Date posted 07/13/2026
Worker type Regular
Workplace flexibility Onsite
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Responsibilities
- Acts as first line of contact for all internal lines of business regarding plan-initiated fund and fee changes.
- Participate in projects that impact the fund and fee change organization.
- Support technology enhancements as a Subject Matter Expert (SME).
- Provides prompt, thorough, and professional responses to inquiries around team processes and procedures.
- Handles escalated issues as needed.
- Demonstrates high level of autonomy and decision-making, escalating high impact decisions to management.
Requirements
- 4-year degree or equivalent experience.
- FINRA fingerprinting required.
- 3-4 years of financial services experience.
- Demonstrated quality customer service skills.
- Superior written and verbal communication skills.
- Ability to facilitate the research and resolution of problems.
- Multi-tasking ability and superior customer service skills.
- Positively embraces change and takes initiative.
We Offer
- Flexible work environment.
- Fluid career paths.
- Opportunities for internal mobility.
- A welcoming and inclusive work environment.
- Commitment to purpose, well-being, and work-life balance.
About the Company
Like our name says, we empower financial freedom for all. We’re a financial services company who helps individuals and organizations of all sizes have a clear and simple understanding of where their finances are today and where they’re headed.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.