Application Maintenance/Production Support Engineer

About the Position

We are seeking a dedicated Application Maintenance/Production Support Engineer to join our client, a leading bank in Asia, in Kuala Lumpur, Malaysia. The selected candidate will be part of a newly established technology center, focusing on delivering innovative financial technology solutions that support business growth and technology transformation.

Responsibilities

• Manage and oversee Technology Obsolescence Management processes and governance.
• Monitor lifecycle status of IT assets and technologies.
• Track End-of-Life (EOL) and End-of-Support (EOS) technology components.
• Maintain and update technology obsolescence trackers and dashboards.
• Perform data validation and reconciliation using CMDB.
• Monitor compliance with technology obsolescence policies and standards.
• Coordinate annual reviews to identify obsolete technologies and applications.
• Work with Asset Custodians and Application Owners to obtain remediation plans.
• Track technology refresh initiatives and implementation progress.
• Gather budget approval and project implementation information.
• Ensure approved remediation actions are completed before EOL deadlines.
• Generate management reports and dashboards using Power BI.
• Support governance reviews and management reporting activities.
• Collaborate with Infrastructure, Security, Asset Management, and Application teams.

Requirements

• 3-5 years of experience in IT Asset Management, CMDB Management, Technology Lifecycle Management, or Technology Obsolescence Management.
• Strong experience with BMC Remedy / Helix.
• Experience working with CMDB (Configuration Management Database).
• Experience in Technology Obsolescence Management.
• IT Asset Lifecycle Management knowledge.
• Experience tracking End-of-Life (EOL) and End-of-Support (EOS) technologies.
• Experience in governance, compliance, and reporting activities.
• Strong analytical and reporting skills.
• Experience with Power BI reporting and dashboard creation.
• Knowledge of Windows and Unix environments.
• Strong stakeholder management and coordination skills.

Nice to Have

• Proficiency in English at C1 Advanced level.

We Offer

• Opportunity to work with a leading bank in Asia.
• Be part of a newly established technology center in Kuala Lumpur.
• Collaborate with a diverse team of specialists.
• Professional growth and development opportunities.

About the Company

Our client is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America. With more than 80 years of history in the banking industry, the client is expanding its footprint in Malaysia and is committed to harnessing the power of technology to support its physical and digital banking services and operations.