Application Management Services Consultant (AMS)

About the Position

NTT DATA Business Solutions is seeking a dedicated Application Management Services Consultant (AMS) to join our team in Bangkok. In this role, you will provide support and maintenance for SAP systems, ensuring customer operations run smoothly and efficiently. You will be responsible for monitoring, troubleshooting, and providing solutions for any SAP-related issues, as well as enhancing and improving business processes.

Responsibilities

• Support and maintain SAP systems, ensuring smooth customer operations.
• Work on both assigned incidents and new requirements raised by customers.
• Identify, clarify, and analyze assignment tickets.
• Provide end-to-end solutions for customer incidents within agreed SLAs or on-time delivery with quality work.
• Collaborate and brainstorm with team members and customers.
• Conduct analysis to identify root causes and assist in reducing re-occurring issues/incidents.
• Manage and report on assigned tickets, escalating when necessary.
• Lead in gathering business requirements, analysis, and developing end-to-end solutions for new requirements.
• Fully comply with all NDBS AMS processes and procedures.

Requirements

• Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Computer, MIS, or related fields.
• Experience in SAP Implementation and Support in modules FI, CO, PP, QM, WM, PM, SD, MM, HR.
• Focus on individuals with experience in SAP CO and SAP PP/QM/WM.
• At least 3 – 5 years of experience in SAP consulting and support.
• SAP Functional Help Desk Support Leading Skill or Manager Level.
• High skill in team motivation and leadership.
• Knowledge in IT applications.
• Basic Network knowledge would be an advantage.
• Good command of English skills.
• Strong communication skills, service-oriented mindset, good team player, problem-solving, and logical thinking.

We Offer

• Opportunity to work with a leading business solutions provider.
• Professional growth and development opportunities.
• Competitive compensation package.

About the Company

NTT DATA Business Solutions is a global leader in IT services and solutions, dedicated to helping businesses transform and thrive in the digital age.

Application Process

Interested applicants, please submit your CV with a recent photo and indicate your salary expectation.

Contact:

• Email: [email protected]
• Tel: 02 237 0553-8 Ext.4000