Application Specialist (ServiceNow)

About the Position

Application Specialist (ServiceNow)

Dare to explore the unknown and contribute with your professional expertise? If “yes”, we need you!

With us you have the opportunity to:

• Become a key member of a cross-functional team by leading triage and resolution of critical incidents
• Work closely with a cross-functional team and influence the platform roadmap and integrations
• Ensure quality when designing, building, and maintaining software by designing, improving, and executing tests
• Contribute by refining, detailing, and breaking down the backlog items for the technical configuration and development tasks to secure transparency and well-managed dependencies in the backlog
• Continuously update existing documentation for the services
• Strive for automation of the tasks that are of a repeatable nature for the whole continuous delivery pipeline
• Strive for constant improvements in the way of work within the team

Responsibilities

• Become a key member of a cross-functional team by leading triage and resolution of critical incidents
• Work closely with a cross-functional team and influence the platform roadmap and integrations
• Ensure quality when designing, building, and maintaining software by designing, improving, and executing tests
• Contribute by refining, detailing, and breaking down the backlog items for the technical configuration and development tasks to secure transparency and well-managed dependencies in the backlog
• Continuously update existing documentation for the services
• Strive for automation of the tasks that are of a repeatable nature for the whole continuous delivery pipeline
• Strive for constant improvements in the way of work within the team

Requirements

• Bachelor's degree in IT, Computer Science, or equivalent experience
• Strong problem-solving and incident triage skills, with the ability to analyze logs and root causes
• Strong attention to detail and commitment to quality, with experience implementing QA standards and process improvements
• Knowledge of and/or experience with the ServiceNow platform, any of its products implementation, and certifications considered as an advantage
• Proficiency in written and spoken English
• As a person, open-minded, possessing good communication skills both within IT and non-IT professionals’ community, natural problem solver, dared to explore the unknown, courageous to take proactive steps or ask for help when needed

We Offer

• Personal and professional growth through self-leadership and continuous development
• Meaningful work that positively impacts our workplace, our customers, and society
• An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities
• A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role
• Benefits such as our share-based reward program Eken, company pension plan, employee offer for banking products, health insurance

About the Company

We serve local communities, where we are proud to play an important role as a key part of the financial system. We are dedicated to developing close relationships with about 7.3 million private and 553,000 corporate customers. Our passion is to help people save for a better future. We work every day to support people, businesses, and society to grow by promoting a healthy and sustainable economy.

Locations

• Rīga, Latvia
• Tallinn, Estonia
• Vilnius, Lithuania

Remote Status

• Hybrid

Salary

• Ranges from 3200-5800 € gross i.e. before taxes, depending on the location

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion, or disability – everybody is welcome.

Apply by 19.07.2026.