About the Position

BrightPoint

Application Support Analyst

Our client is an investment management firm focused on delivering attractive performance and client portfolio solutions. They believe that technology will play a key role in the future of finance, and have built a robust trading platform to handle scale, complexity, and customization.

They are currently seeking an Application Support Analyst to join their Order Management System (OMS) team. This team covers order generation all the way through to execution and back-office settlement. The role will support the investment management teams and their investment tools, as well as middle and back-office users with their business applications. You will be exposed to first line support, troubleshooting any issues following established procedures and escalating where necessary.

Responsibilities

• Provide technical and business support to portfolio managers, execution traders, and support functions.
• First line application support for business systems with escalation to software development team, infrastructure technology teams, end users, or third parties as appropriate.
• Record and take ownership of issues using Zendesk, ServiceNow, or Jira system and follow through to successful resolution.
• Incident and problem management, including input to post-incident reviews and resolution of follow-up tasks.
• Monitor hardware, applications, and systems across the business using tools such as OpsGenie & Check MK (Nagios).
• User administration and training.
• Test, perform, and implement system changes to production on behalf of the development team, resolve technical queries, and triage to specialists where appropriate.
• Ensure that all procedures and policies are up to date in the knowledge base and available for use by all team members.

Requirements

• Strong academic background in computer science, or another quantitative discipline.
• Understanding of Windows Operating Systems and SQL Server.
• Experience writing SQL queries is desirable.
• Strong written and oral communication skills in English.
• Ability to meet deadlines and prioritize workload to meet the needs of the business.
• Ability to manage and develop relationships with business teams and technologists.
• Ability to effectively and timely communicate technical information to non-technical stakeholders.
• Ability to quickly gain understanding and expertise in new technologies, systems, business processes, and work independently to research and resolve issues.
• Enthusiastic team player with excellent attention to detail.
• Strong desire to develop and deliver, with a keen desire to learn.

More about this position

• Experience level: IT
• Location: Sofia, Bulgaria
• Employment: Full Time
• Posted: 2 years ago

We Offer

• Competitive salary
• Opportunity to work in a leading investment management firm
• Professional growth and development opportunities
• Collaborative and dynamic work environment

About the Company

BrightPoint is an investment management firm focused on delivering attractive performance and client portfolio solutions. They believe that technology will play a key role in the future of finance, and have built a robust trading platform to handle scale, complexity, and customization.