Application Support Engineer

About the Position

We are seeking an Application Support Engineer with 6+ years of experience to join our team in Dublin, specializing in diagnosing and resolving technical issues.

Responsibilities

• Identify and diagnose technical issues related to the application, research and implement solutions to resolve problems efficiently.
• Review the application code, configuration, and data to identify the problem that members or team members are facing and perform minor code fixes.
• Respond to user inquiries and requests for assistance, provide clear and concise explanations of technical concepts.
• Document and track user issues to ensure timely resolution.
• Create and track incident reports, assign incidents to appropriate teams for resolution.
• Create and maintain a comprehensive knowledge base of frequently asked questions and troubleshooting procedures. Ensure the knowledge base is up-to-date and easily accessible to users.
• Monitor the performance of the applications and identify potential issues. Take proactive steps to optimize application performance.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6+ years of experience in application support or development.
• Able to perform minor code fixes.
• Strong technical skills, including knowledge in C#,.Net, MS-SQL, or Salesforce.
• Excellent problem-solving and troubleshooting abilities.
• Effective communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Customer service orientation.
• Familiarity with tools:
  • Incident Management: Jira, ServiceNow
  • APM: Data dog, App Dynamics, New relic

Functional Competencies

• Working knowledge of technical strategies, business process design, application development, and technical architecture.
• Ability to plan, organize, schedule, and manage work hours and small projects.
• Strong problem-solving and analytical abilities.
• Possess good written and oral communication skills.
• Possesses ability to collaborate effectively with a wide array of people on many different levels.

We Offer

• Competitive salary
• Full-time employment
• On-site work in Dublin, Ireland
• Opportunity to work in a dynamic and innovative environment

About the Company

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