Job Description, Responsibilities & Requirements
About the Position
We are seeking an Application Support Engineer (L3) with experience in large-scale enterprise platforms to join our team in Bucharest, Romania. This role is pivotal in ensuring the stability and efficiency of our digital banking solutions.
Responsibilities
- Serve as L3 escalation point for complex, critical, and recurring application and platform issues
- Build and maintain deep technical knowledge of the application, platform architecture, and technical interfaces
- Perform advanced troubleshooting, root cause analysis, and long term problem resolution
- Actively enable and upskill L2 support engineers by:
- Preparing and delivering regular knowledge transfer and training sessions
- Creating, maintaining, and improving technical and operational documentation
- Support and drive ITIL processes, including:
- Incident, problem, and change management at L3 level
- Contribution to post incident reviews and problem records
- Work with monitoring and observability solutions to:
- Analyze alerts and system behavior
- Improve monitoring quality and reduce operational noise
- Collaborate closely with engineering, architecture, and service teams to ensure stable and efficient operations
Requirements
- Engineering background with proven experience supporting large scale, enterprise platforms
- Strong technical curiosity and interest in system architectures, integrations, and technical interfaces
- Solid hands-on experience with ITIL based operations, including:
- Managing escalated incidents
- Supporting changes and structured problem management
- Experience with monitoring and observability solutions in production environments
- Ability to analyze complex technical setups and translate findings into actionable improvements
Soft Skills
- Strong communication skills, especially when explaining complex topics to non L3 audiences
- High willingness to learn, continuously deepen technical expertise, and stay current with technologies
- Structured, disciplined, and documentation driven working style
- Strong motivation to share knowledge, mentor others, and improve team maturity
- Proactive, reliable, and quality focused mindset
Languages
- English is mandatory (medium-advanced level)
- German - nice to have
We Offer
- Opportunity to work in a highly professional environment with high-level financial instruments
- Be part of our success story and achieve career growth
- Access to technical, business-related, and soft skills training
- Creative-thinking encouraged in an open-minded work environment
- Friendly and fun working atmosphere
About the Company
Join Luxoft, where we are not just professional teams, but also friends who have fun working together. If you are an active person and feel motivated by the creation/development of software solutions, then this is the place to be, you will not get bored.