Application Support Engineer

About the Position

We are looking for an Application Support Engineer to join a team within the insurance sector, supporting a critical policy and claims management platform.

This is a hybrid role based in Lisbon, requiring three days per week on-site. You will work within an application support and maintenance environment, helping ensure operational stability, effective incident resolution, and the continuous improvement of business-critical services.

The role combines technical troubleshooting, SQL-based data analysis, functional understanding, and close collaboration with business, development, and operations teams.

Responsibilities

• Provide application support for a critical claims management platform.
• Monitor services and respond to incidents, service requests, and recurring operational issues.
• Perform functional and technical analysis to support troubleshooting and root cause identification.
• Execute data analysis and validation using SQL Server.
• Support post-release validation activities and follow established deployment and change processes.
• Collaborate with business, development, and operations teams to ensure effective issue resolution and delivery of fixes.
• Produce and maintain support documentation, including procedures, FAQs, and incident logs.
• Contribute to continuous service improvement by identifying recurring patterns and proposing operational optimisations.
• Support the stability and reliability of business-critical applications within a Run/Operations environment.
• Assess the operational impact of business requirements and technical changes.

Requirements

• 1–3 years of professional experience in application support or a similar role.
• Knowledge of programming concepts, including object-oriented programming.
• Strong SQL Server skills for data analysis and validation.
• Strong analytical and problem-solving capabilities.
• Strong attention to detail.
• Ability to understand business requirements and assess their operational impact.
• Strong communication skills and a collaborative mindset.
• Proactive and autonomous approach to problem-solving.
• Willingness to learn and develop within a Run/Operations environment.

Nice to Have

• Previous experience within the insurance sector.
• Experience with insurance claims processes.
• Understanding of ITIL practices, including Incident, Problem, and Change Management.
• Experience with ticketing and/or monitoring tools.
• Experience working with SLAs and critical applications.
• Knowledge of insurance business processes.

Qualifications

• Degree in Computer Engineering or equivalent.

We Offer

• Hybrid working model based in Lisbon.
• The opportunity to support a business-critical application within the insurance sector.
• Collaboration with business, development, and operations teams.
• Exposure to application support, incident management, service improvement, and production environments.

Salary & Benefits

• Gross annual salary: €15,000–€18,000* depending on experience and suitability for the role.
• Meal allowance.
• Flexible benefits package.
• Extra day off on your birthday.
• One additional day off on either 24 December or 31 December.

*Salary ranges shown are indicative. Final compensation is determined by experience, seniority, profile fit, and the scope of responsibilities involved.

Apply to this position

Take the next step in your career-apply now and be part of something extraordinary.