Application Support Manager

About the Position

Elevate Your Leadership as an Application Support Manager

Are you an empathetic, people-first leader passionate about guiding high-performing support teams and championing cutting-edge AI technologies? Trimble is seeking a dedicated Application Support Manager to empower our team, optimize support workflows, and elevate the customer experience in a fast-paced SaaS environment. Take the next step in your career by driving operational excellence, cultivating talent, and making a meaningful impact across our growing organization.

Responsibilities

• Lead, mentor, and empower a high-performing SaaS support team with a focus on coaching, growth, and continuous development.
• Champion the implementation of AI agents and Large Language Models to automate routine tasks, optimize workflows, and enhance operational efficiency.
• Partner cross-functionally with Engineering, Product, and Sales teams to advocate for the customer experience and drive product enhancements.
• Oversee daily queue operations, monitor key metrics, and manage complex customer escalations to ensure exceptional service delivery.
• Analyze support trends and case drivers to proactively optimize processes and establish best-in-class service standards.

Requirements

• 5+ years of experience in customer application support within a SaaS product environment.
• 3+ years of experience in a team leadership or managerial role.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proven ability to maintain focus, lead empathetically, and adapt quickly in a fast-paced environment.

Nice to Have

• Background or familiarity with accounting workflows and concepts.
• Hands-on experience implementing AI tools or LLMs in customer support workflows.
• Mindset of continuous improvement and evidence of implementing new workflows.

We Offer

• Competitive salary range: $85,900.00–$118,100.00
• Comprehensive core benefits including Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans.
• Opportunity to work on projects that make a tangible, positive impact.
• Collaborative and supportive team environment.
• Entrepreneurial spirit where initiative and ownership are encouraged.

About the Company

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

Logistics

• Location: Westminster, CO or Lake Oswego, OR (On-site)
• Travel Requirement: 1-2 weeks per year

Why You'll Love Working With Us

At Trimble, we're not just a company that does good-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a hidden gem. You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of visionary pragmatists who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often self-authored, empowering proactive doers.

How to Apply

Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble’s Code of Business Conduct and Ethics at Trimble’s Code of Business Conduct and Ethics, under Governance → Governance Documents.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].