Application Support (Senior)

About the Position

Application Support (Senior)

Lisbon, Lisbon, Portugal

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

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Responsibilities

• Monitor and maintain the Application at the scope ensuring high availability and performance.
• Actively collaborate in incident management (e.g, participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & participate for definitive solutions). Also, ensure the implementation and compliance of ITIL Governance within IT Production (SLAs).
• Execute change requests and deployments following ITIL & DevOps tools and processes.
• Proactively identify and resolve technical issues to ensure smooth business operations.
• Participate in on-call rotations and ensure 24/7 availability for critical applications.
• Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes.
• Work closely with Scrum teams to design, deploy, and enhance systems.
• Implement upgrades, patches, and new functionalities while ensuring minimal impact on users.
• Maintain and update technical documentation for processes, configurations, and troubleshooting guides.
• Share best practices and knowledge with the global support team to improve efficiency.
• Implement and optimize monitoring tools within production environment (e.g, Dynatrace).
• Collaborate with development and other relevant stakeholders (Centers of Expertise) to define effective observability and monitoring practices.
• Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues.

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Requirements

• API, Application Servers & Kubernetes
• RedHat Jboss EAP 6.4 and 7.0 (administration)
• OpenShift (microservices)
• API Gateway principles
• RHEL Linux OS
• Tooling:
  • Dynatrace and other monitoring tools (e.g. ELK)
  • CI/CD setup & optimization (GITLab, ArgoCD, Jenkins, Nexus Sonatype)
  • Relational DBs (MSSQL Server; Postgre)
  • Cloud environments support

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Languages

• Fluent in Portuguese
• Fluent in English

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We Offer

• Opportunity to work with a leading European digital services company.
• Be part of a team that strives to make a digital impact for businesses, public sector entities, and society.
• Contribute to the common good and clients' performance and innovation.

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About the Company

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities, and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.