Application Support Specialist

About the Position

We are seeking a dedicated Application Support Specialist to join our global team. You will provide technical support and troubleshooting for our platform, working with Microsoft Cloud technologies.

📍 Riga, Latvia

🌐 Remote (EMEA time zone)

The AppXite Platform enables distributors, sellers, and vendors to build and manage their cloud and SaaS businesses. AppXite works with software companies like Microsoft, AWS, Google, and IBM and serves customers like Lenovo, NTT, and Atea. Our platform has been recognized in the Canalys and Forester Tech Stack Reports as a featured platform in the B2B Ecosystem marketplace and integrations category. Our specialty is to lower transaction costs throughout the entire customer journey with automation and self-service.

Yulia Sharhun, HR Business Partner

Contact me if you have any questions: [email protected]

We are looking for someone to grow with us in a remote position, working North America hours on a long-term B2B basis.

Responsibilities

• Technical support and troubleshooting.
• Operational support tasks in the Application Support team working with Microsoft Cloud technologies.
• Experience with Microsoft CSP (Cloud Solution Provider) support and partner ecosystem processes.
• Scope a customer issue by collecting the relevant facts and investigating the problem by doing his own research and by involving other teams as needed.
• Consult and collaborate with peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer/reseller advocate.
• Empower customers/resellers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document technical work and research to help your colleagues to improve the product, and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
• Having ownership of tasks, proactively following upon them, and ensuring fast resolution.

Requirements

• Previous Support experience in IT.
• Certified within Azure and/or M365 certification roadmap (e.g., Azure Fundamentals, Azure Administrator, Microsoft 365 Certified: Fundamentals or Associate level).
• Strong MS SQL skills: ability to connect the database, ability to execute and create SQL queries.
• Hands-on experience working with APIs.
• Fluent English (verbal and written).
• Experience with Microsoft Cloud technologies (Azure).
• Experience with troubleshooting SaaS application is a plus.
• Experience with licensing and invoices is a plus.
• Experience with MS partner center or similar administrator portals is a plus.
• Ability to identify, update and create Help Center articles to assist team members and external users with navigating and using a product.
• Ability to work as part of a team.
• Ability to make quick decisions, align priorities and execute tasks.
• Be able to stay calm under pressure.
• Ability to communicate well and precisely.

We Offer

• Work with leading tech companies across the globe: Collaborate on solutions used by some of the biggest names in the industry, including Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, and Liquid. Your work will help shape how these companies deliver services across the globe.
• Skilled, International Team: Work alongside experienced professionals in a collaborative, multicultural environment. We value technical excellence, clear communication, and mutual support.
• Professional Development: Advance your skills with access to Microsoft certifications and continuous learning opportunities tailored to your role.
• Referral Rewards: Help us grow our team - our employee referral program recognizes and rewards your contributions.
• Flexible working environment: Enjoy the freedom of a fully remote role.
• Time to Recharge: Enjoy four weeks of paid vacation per year, plus paid public holidays.

Join the Platform Engineering team and work with a talented group of developers building out next-generation technologies in AppXite!

About the Company

AppXite is a platform that enables distributors, sellers, and vendors to build and manage their cloud and SaaS businesses. We work with leading tech companies across the globe and are recognized in the Canalys and Forester Tech Stack Reports as a featured platform in the B2B Ecosystem marketplace and integrations category.