Application Support Specialist

About the Position

Application Support Specialist

Lisbon, Lisbon, Portugal

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

We are looking for a detailed-oriented and technically skilled professional to join our Application Support Specialist team. The role focuses on managing and supporting critical business applications in a production environment, ensuring high quality IT Services.

Responsibilities

• Monitor and maintain the Application at the scope ensuring high availability and performance.
• Actively collaborate in incident management (e.g, participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & participate for definitive solutions). Also, ensure the implementation and compliance of ITIL Governance within IT Production (SLAs).
• Execute change requests and deployments following ITIL & DevOps tools and processes.
• Proactively identify and resolve technical issues to ensure smooth business operations.
• Participate in on-call rotations ensuring 24/7 availability for critical applications.

Requirements

• API, Application Servers & Kubernetes:
• RedHat Jboss EAP 6.4 and 7.0 (administration)
• OpenShift (microservices)
• API Gateway principles
• RHEL Linux OS
• Dynatrace and other monitoring tools (e.g. ELK)
• CI/CD setup & optimization (GITLab, ArgoCD, Jenkins, Nexus Sonatype)
• Relational DBs (MSSQL Server; Postgre)
• Cloud environments support

We Offer

• Join a leading European digital services company.
• Work in a dynamic and innovative environment.
• Be part of a team that makes a real impact on businesses and society.

About the Company

Inetum is a European leader in digital services. With a team of 28,000 consultants and specialists, Inetum strives every day to make a digital impact for businesses, public sector entities, and society. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.