Application Support Specialist (w/m/d)

About the Position

Application Support Specialist (w/m/d)

EASY SOFTWARE is seeking a dedicated Application Support Specialist to join our team. Manage support, resolve incidents, and develop automation solutions for seamless #easy product operations.

Responsibilities

• Collaborate with your team to manage support and resolve incidents for #easy products.
• Install #easy solutions and related software components to ensure smooth operations.
• Analyze and resolve disturbances, creating workarounds to quickly restore customer functionality.
• Develop and implement automation solutions within the #easy product range.
• Identify potential for product enhancements.
• Analyze and resolve customer-specific scripts and reported errors.

Requirements

• Completed training as an IT specialist, application developer, or a degree in a related field with a passion for DMS.
• Proficiency in JavaScript, both familiar and used daily.
• Experience with Windows Servers and basic knowledge of Linux systems.
• Understanding of SQL databases (e.g., MSSQL, mariadb/mysql).
• Experience with ticket systems and a hands-on mentality as a system administrator or support specialist.
• Experience with document-based processes for customers.
• Basic understanding of ITIL processes such as Incident, Problem, and Change.
• Excellent German and advanced English language skills.

We Offer

• A dynamic team where you will be fully integrated from day one with ample room for creativity.
• Flexible working hours and the option to work remotely or in one of our offices across Germany.
• Team spirit and a casual work culture.
• Bike leasing.
• Free drinks.
• Team events.
• 30 days of vacation per year.
• Exclusive employee discounts.
• Modern workspaces in a central location.
• Contribution to a fitness and health network by Hansefit.

About the Company

EASY SOFTWARE is one of the leading providers of innovative, successful software products and service solutions with a focus on digitalization and automation of business processes. We develop solutions around Enterprise Content Management, Cloud, and Mobility.

Are you ready to make an impact? Join us and help shape the future of the company. Apply now as an Application Support Specialist (w/m/d) and become part of the EASY team!

Kristin Köhler

People & Organisation Business Partner