About the Position

Applications Support Senior Analyst, Assistant Vice President

Job Req Id: 26964265

Location(s): Kowloon, Kowloon City, Hong Kong SAR

Job Type: Hybrid

Posted: Aug. 20, 2026

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Job Overview

Equities Middle office Application Support is a strategic professional who applies in-depth knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex issues with substantial impact, where taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

Responsibilities

The Equities Middle office Application Support is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implement solutions.
Hands-on Technical SME responsible for driving production incident resolution and implementing preventative measures to avoid technical reoccurrences.
Partners with multiple technology (including Development and Infrastructure) teams to ensure appropriate integration of functions to meet goals.
Works closely with Product Owners, Business Analysts, and Systems Analysts to determine and document systems impacts and support requirements.
Identifies risks, vulnerabilities, and security issues; communicates impact; proposes risk mitigation options.
Acts as advisor or coach to new or junior-level analysts; allocates work.
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
Appropriately assess risk when application changes are made or business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Participates in a weekend support rotation schedule.

Requirements

5+ years of experience in Middle office application support.
Trade floor support experience is mandatory.
Understanding of APAC Exchange and settlement workflows.
Work closely with Middle office and Operations teams to address any settlement / client enquiries.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Issue tracking and reporting using tools.
Knowledge/experience of problem management tools.
Good all-round technical skills.
Effectively share information with other support team members and with other technology teams.

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full-time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Applications Support Senior Analyst, Assistant Vice President

Job description