Appraiser, Material Damage - Massachusetts Territory

About the Position

Appraiser, Material Damage - Massachusetts Territory

MAPFRE is seeking a passionate and skilled Auto Damage Appraiser to join our team in Massachusetts. In this role, you'll play a critical role in helping customers recover after an accident by providing accurate, timely, and professional damage assessments. This position offers a mix of technology, problem-solving, customer interaction, and technical expertise in a dynamic and rewarding environment.

Responsibilities

As an Auto Damage Appraiser, you will:

• Perform physical and/or virtual inspections of damaged vehicles to assess loss severity and identify necessary repairs.
• Prepare detailed repair estimates using industry-standard estimating platforms and company guidelines.
• Analyze vehicle damage and determine appropriate repair methods, parts usage, and labor requirements.
• Ensure compliance with company policies, state regulations, and appraisal best practices.
• Collaborate with repair facilities, customers, claims professionals, and other stakeholders to facilitate the repair process.
• Provide technical expertise regarding vehicle construction, repair techniques, parts pricing, and damage causation.
• Stay current on evolving vehicle technologies, repair methodologies, labor rates, and industry trends.
• Support catastrophe response efforts and field assignments as business needs require.
• Participate in ongoing training and development opportunities to enhance appraisal expertise.

Requirements

• Bachelor's degree or equivalent combination of education and related experience.
• Active Massachusetts Appraiser License required.
• 1-3 years of auto damage appraisal, estimating, collision repair, or related automotive experience.
• Ability to analyze vehicle damage and make sound repair recommendations.
• Strong communication, negotiation, and customer service skills.
• Proficiency with estimating software and technology tools.
• Self-motivated with strong organizational and time-management abilities.
• Willingness to travel locally for field inspections when needed.

We Offer

• Competitive Salary: $52,100 - $80,000, commensurate with experience.
• Comprehensive Benefits Package:
  • Paid Time Off (PTO)
  • 401(k) & Profit Sharing
  • Medical, Dental, and Vision Coverage
  • Other Benefits: STD, LTD, Life Insurance, FSA, HSA, and various wellness programs
• Health and Wellbeing Support:
  • $0 Premium Medical Plan Option for employees earning under $75,000 with single coverage.
• Career Growth Opportunities: Tuition reimbursement, leadership programs, and internal mobility opportunities.

About the Company

Join a company built on trust, collaboration, and inclusion. At MAPFRE, we offer more than a job-we provide a purpose-driven career where your growth, well-being, and impact truly matter. Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Nearest Major Market: Worcester

Job Segment: Claims, Call Center, Recruiting, Banking, Insurance, Customer Service, Human Resources, Automotive, Finance

---

Apply now to join our team and make a difference in the lives of our customers.