Arthrex Experience Associate

About the Position

Join Arthrex as an Arthrex Experience Associate to enhance customer experience for visiting HCPs at our facilities. Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. This role will work directly with Arthrex business units, Arthrex agency partners, and Hotel Innovation leadership to improve, support, and exceed the Arthrex Experience initiative expectations and growth objectives.

Responsibilities

• Represent the face of the customer, establishing and maintaining relationships with physicians.
• Provide general office support as needed for the AX team (phone support, correspondence, meeting planning, scheduling, travel coordination, filing, etc.).
• Lead preparatory phone calls after a visit is established to Naples and before the customer arrives to finalize pre-visit information and agendas.
• Provide personnel introductions between the customer, sales, and business units within Arthrex.
• Assist with championing physicians’ and employees’ perspectives within the customer journey, actively seeking feedback from both for alignment.
• Support further development, marketing, implementation, communications, and sales support for enhancing the customer experience.
• Work closely with product management, medical education, compliance and legal, sales, Innovation, and other departments with communicating information or needs from the AX team.
• Liaison with agency owners, managers, and sales representatives for department information.
• Post visit, assist with designing guest follow-up, providing the customer, representatives, and managers with whom the customer met with, discussions, and action plans.
• Support and assist with project management.
• Manage strategic planning operations for Healthcare Leadership and ASC-X experiences.
• Support promotional activities through the press, sales force, and alternate distribution channels.
• Assist with generating and organizing quarterly newsletters.
• Collect, analyze, and present metrics regarding the HCP onsite activities and overall experience.
• Organization of team-building events, support in presentations preparation, and other ad-hoc assignments.
• Some travel may be required for certain sales and/or surgeon meetings (approximately 10%).

Requirements

• Education: Bachelor’s Degree required, preferably in Business, Event Management, Marketing, or Communications.
• Skills:
  • Ability to form and maintain relationships.
  • Excellent verbal, written, analytical, project, organizational, and interpersonal skills. Strong follow-through skills are important.
  • Ability to work independently and within a team.
  • Ability to work comfortably at all levels within the organization up to the senior management level.
  • Excellent communication and customer service skills.
  • Excellent attention to detail, proofreading, and organizational skills.
  • Ability to handle multiple priorities and tasks simultaneously while meeting deadlines.
  • Understanding of Arthrex corporate culture and company philosophy.
• Tools: Strong proficiency in MS Office, fax machine, laser printer, scanner, copier, telephone.
• Language and Communication Skills: Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management.

We Offer

• Medical, Dental, and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

About the Company

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. We are focused on Helping Surgeons Treat Their Patients Better.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Making People Better at Arthrex

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Job Details

• Date: Oct 13, 2026
• Requisition ID: 68062
• Salary Range: Not specified
• Location: Naples, FL, US, 34108
• Nearest Major Market: Naples
• Job Segment: Medical Device, Orthopedic, Copy Editor, Proofreading, Product Development, Healthcare, Creative, Research