Assistant Driver Operations Manager

About the Position

Lalamove is revolutionizing the logistics industry by directly connecting customers and drivers through our technology. We provide a fast and convenient way to book delivery and moving services. As a leading global on-demand delivery platform, we serve millions of orders daily with thousands of delivery partners. We are now looking for an Assistant Driver Operations Manager to join our team in Kuala Lumpur.

Responsibilities

• Process Optimization & Cross-Team Synergy

  • Workflow Alignment: Partner with Team Leads to review end-to-end operational processes across all sub-teams.
  • Silo Reduction: Identify operational gaps and friction points between teams, implementing integration strategies to ensure a smooth driver lifecycle.
  • KPI Mapping: Align daily sub-team outputs and performance metrics with macro-level business goals.
  • Continuous Improvement: Drive initiatives to streamline daily workflows, remove redundancies, and improve overall departmental efficiency.

• Performance Governance & Leadership Development

  • Metrics & Reporting: Monitor overall team performance and support Team Leads in synthesizing weekly and monthly operational data.
  • Performance Intervention: Conduct joint reviews and structured sessions with Team Leads and Frontline (L1) agents to diagnose performance drops and execute turnaround plans.
  • Team Lead Coaching: Mentor and upskill Team Leads in performance management to maximize their squads' output.

• Cross-Functional Coordination & Operational Excellence

  • Stakeholder Management: Act as the central operational link to align sub-teams with key stakeholders.
  • Daily Continuity: Oversee day-to-day ground operations, proactively resolving local bottlenecks to maintain business continuity.
  • Resource Optimization: Manage department capacity and manpower planning and financial budgets.
  • Ad-Hoc Execution: Provide agile, hands-on support for urgent projects and operational tasks assigned by the Driver Operations Manager.

• Regional Alignment & Strategic Tracking

  • Regional Liaison: Maintain a collaborative relationship with the regional team to ensure local strategy aligns with organizational goals.
  • Metric Safeguarding: Track core regional KPIs closely, implementing data-driven local fixes to address any performance variances immediately.
  • Information Cascade: Translate regional updates into local action plans, while feeding ground-level data and insights back up for regional review.

Requirements

• Versatility & Drive: Highly adaptable mindset with a proven willingness to handle ground-level execution and mid-level planning simultaneously.
• Analytical Capability: Strong skills in data interpretation and turning raw numbers into actionable operational plans.
• Process Mastery: Experience in mapping, managing, and improving complex cross-functional workflows.
• Leadership: Proven track record of managing Team Leads and driving performance in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or any related field.
• Minimum of 3 years of experience in transportation, logistics, or fleet management, with at least 1 year in a supervisory or managerial role.

We Offer

• Competitive salary
• Full-time position
• On-site work in Kuala Lumpur, Malaysia

About the Company

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods.