Associate Director - Delivery Manager

About the Position

Associate Director - Delivery Manager

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33+ countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Responsibilities

• Direct and manage all aspects of project development from beginning to end.
• Ensure effective delivery of the product to the client.
• Review the project status and provide oversight.
• Manage resources, maintain relationships with the client, and manage internal collaboration.
• Manage change, risk, and escalation to ensure project profitability.

Requirements

• Manage various critical aspects of a project: scope, time, cost, quality, human resources, risks, and communication.
• Manage timely, high-quality, and cost-effective service delivery to the client.
• Identify business needs of the client and act as an interface between the technical team and the client.
• Create project plans to track progress, plan timelines, and share with the client.
• Work with the Architect and Technical Leads to prioritize and track new functionality and ongoing releases.
• Provide support during Validation and User Acceptance Testing (UAT) phases with the client team to ensure all business requirements are met.
• Provide regular status updates to stakeholders on project progress.
• Manage project dependencies and critical path, track project timelines and milestones.
• Work with QA and Documentation teams to ensure success of the total project.
• Maintain overall schedule, timeliness of the team’s deliverables.
• Coach, mentor, motivate, and supervise project team members and influence them to take positive action and accountability for their assigned work.
• Ensure that each team member has adequate skills and knowledge on technology, project management, and software engineering processes.
• Reward and recognize performance.
• Identify and resolve any outstanding issues among the project teams that cannot be resolved within the team.
• Obtain and communicate the Client’s feedback on project progress and success factors to the project team and other stakeholders.
• Identify farming opportunities.
• Lead the project initiation activity.
• Work with the Project Manager to drive growth, quality, and customer satisfaction.
• Ensure regular collaboration with senior management, Project Manager, and project stakeholders at Nagarro.
• Ensure proper handover from sales to delivery.
• Review/approve changes affecting scope, timing, cost, and/or quality, as required.
• Be the point of escalation for all delivery-related issues.
• Monitor risks, develop, and execute risk mitigation plans with the project manager at completion of every major milestone, including project closure.
• Provide management oversight as predicated by review of the project risk analysis.
• Ensure the profitability of the project/s.
• Review and close project account and financial files on project closure.
• Understand the expectations of various stakeholders, seeking to satisfy them: client, users, governance group, senior management, team, support groups.

We Offer

• Salary Range: $130K - $150K
• Location: Hybrid position in New York City, NY (2-3 times a week in office)
• Employment Type: Full-time

About the Company

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33+ countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.