Associate Director Domain Consulting

About the Position

Ciklum is looking for an Associate Director Domain Consulting to join our team full-time in India. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts, and product owners, we engineer technology that redefines industries and shapes the way people live.

We are seeking a seasoned, high-impact Associate Director Domain Consulting to anchor and scale our Retail & Consumer Goods (RCG) vertical. With 12–15 years of industry expertise, you will act as the core consultative bridge between our global clients' business challenges and our advanced IT and Digital Engineering services. In this role, your primary responsibility will be up-front business consulting, proactive discovery, and strategic advisory. You will lead high-value presales engagements, shape proactive transformational pitches, and author industry-specific solutions across Digital Experience, Merchandising, and E-commerce ecosystems. You will partner closely with Regional Sales Leaders and Technical Solution Architects to accelerate pipeline conversion and position our firm as an elite digital transformation partner.

Responsibilities

• Domain Consulting & Advisory (50%)

  • Serve as the global designated authority on modern RCG workflows, driving the foundational business strategy across:
    • Digital Experience: Personalization engines, loyalty frameworks, omnichannel customer journeys, and next-generation smart-store tech
    • Merchandising: Inventory optimization, automated assortment planning, dynamic pricing strategies, and end-to-end supply chain visibility
    • E-commerce Ecosystems: Modern headless/composable commerce architecture, global marketplace integrations, and frictionless checkout optimization
  • Architect and lead consultative discovery sessions with enterprise-tier prospective clients to unearth hidden operational pain points and map out actionable digital transformation roadmaps
  • Act as a trusted advisor to prospective client executives, bridging the gap between their business pain points and our technical delivery capabilities long before an RFP is issued

• Presales, Bid Advisory & Solutioning (35%)

  • Author end-to-end functional and business solutions for complex RFPs, RFIs, and high-value proactive pitches within the RCG space
  • Translate traditional retail business challenges into cutting-edge Digital Engineering, Cloud, Data, and AI solutions
  • Partner closely with Regional Bid Managers and Technical Architects to ensure final engineering designs map perfectly back to the client’s expected business value outcomes
  • Lead orals and solution defense sessions with global prospect stakeholders (C-level, VPs, Directors) to instill absolute confidence in our vertical capability

• Collateral & Capability Building (15%)

  • Author forward-looking white papers, case studies, point-of-view (POV) documents, and reusable retail-specific capability frameworks
  • Collaborate with the Enablement/Research team to analyze global retail trends, tech disruptions, and competitive landscapes to continuously optimize our market messaging

Requirements

• Overall Experience: 12–15 years of professional IT/Digital Services experience, with a minimum of 10+ years dedicated strictly to Domain Consulting, Pre-sales, & Solutioning within the RCG domain
• Services Portfolio: Proven track record of winning large-scale deals in Digital Engineering, Custom Application Development, Cloud Migrations, and Data/Analytics environments
• Domain Track Record: Demonstrable portfolio of shaping solutions across E-commerce platforms (e.g., Salesforce Commerce Cloud, Adobe/Magento, Commercetools, or custom MACH setups), Unified Merchandising systems, and Digital CX platforms
• Core Competencies:
  • Consultative Selling: Ability to pivot fluidly from a high-level business strategy conversation with a retail Chief Marketing/Operating Officer to a technical alignment discussion with a Chief Architect
  • Communication & Presence: Exceptional verbal, written, and narrative storytelling skills. Ability to write clear, compelling proposal responses that avoid technical jargon where appropriate
  • Collaborative Mindset: Experience working in a global matrixed environment, seamlessly orchestrating inputs from localized sales reps, technical leads, and shared enablement utilities
• Education: Bachelor’s degree in Engineering, Computer Science, or a related field. An MBA or equivalent post-graduate management degree from a tier-1 institute is highly preferred

We Offer

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About the Company

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.