About the Position

Associate Director, Game Services

Montreal, Canada - Office-based

About the Company

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!

Responsibilities

As an Associate Director, Game Services at Ubisoft Montréal, you will lead a multidisciplinary organization supporting Ubisoft games, studios, and Creative Houses. In this senior people leadership role, you will:

Lead multidisciplinary teams composed of managers, team leads, technical experts, and operational teams supporting Ubisoft productions
Develop managers through coaching, performance management, succession planning, and leadership development
Foster an environment built on clarity, collaboration, trust, and sustainable team performance
Shape the organizational structure and operating model to align skills, capacity, and business priorities
Guide teams through organizational change and evolving priorities while maintaining engagement and delivery continuity
Drive workforce and capacity planning, including recruitment, internal mobility, vendor strategy, and long term skills development
Oversee service delivery, operational risks, incidents, dependencies, and continuous improvement initiatives
Partner with game, studio, Creative House, and technology leadership to align organizational and delivery priorities
Collaborate with global teams across Infrastructure, Security, Cloud, Human Resources, Finance, and external partners
Promote operational excellence through KPIs, service reviews, automation, standardization, and continuous learning

Requirements

Experience leading large multidisciplinary teams within a complex technology, IT, gaming, or live service environment
Experience developing managers and supporting leadership practices across multiple teams or functions
Expertise in organizational design, talent development, workforce planning, employee engagement, and succession planning
Experience guiding teams through organizational transformation and evolving business priorities
Strong understanding of IT service delivery, operational services, incident management, capacity planning, and continuous improvement
Ability to balance operational delivery, technical priorities, workforce needs, financial considerations, and stakeholder expectations
Strong communication and stakeholder management skills across technical and business teams
Leadership approach focused on collaboration, transparency, accountability, and team development

We Offer

Opportunity to work in a global leader in the gaming industry
Be part of a diverse and inclusive team
Professional growth and development opportunities

How to Apply

What to send our way

Your CV highlighting relevant leadership experience and organizational scope
Examples of leadership development, organizational change, and operational improvements you have supported

About Ubisoft

At Ubisoft, everyone is welcome! We know that by bringing together different perspectives and experiences, we create a more inclusive environment for our team members. You’ll get the chance to work with teams and projects that inspire and challenge you every single day.

Associate Director, Game Services

Job description