Associate Manager - Community Team (Assassin's Creed)

About the Position

Associate Manager - Community Team (Assassin's Creed)

Ubisoft is seeking an Associate Manager for its Community Team to join the team behind Assassin's Creed. This role is full-time and based in Kyiv, Ukraine, with an on-site work location.

Responsibilities

• Support the Portfolio Lead in the daily management and operations of the Community team on an assigned portfolio of games.
• Provide recommendations on process and performance improvements, acting as an enabler for operational excellence.
• Lead a team of Community Managers, which includes day-to-day supervision, review of work activity and results, and performance management.
• Coach the team by assessing strengths and development needs, giving timely feedback, and creating improvement and training plans.
• Drive innovation & solution-driven mindset for Community Managers to help develop autonomy and growth.
• Develop and maintain best practices and initiatives to support the player community.
• Incorporate leadership directives, new global processes, and best practices from portfolio’s Social Media Manager to establish team standards and trainings.
• Manage team resources, workload, staffing allocations, and resources to support business objectives of the portfolio.
• Review annual employee feedback surveys and collaborate with Portfolio Lead to create action plans to address key issues and pain points.
• Develop and maintain relationships with partner teams in Community, Social, Player Support, & Frontline.
• Create a fun, collaborative environment with a shared desire to enhance the experience of Ubisoft players and tell the stories of our games.

Requirements

• Intermediate experience in community management or similar role.
• People management experience with a track record of leading diverse, distributed teams a plus.
• Familiar with social media channels, live streams, and YouTube.
• Experience in the video games industry a significant plus.

We Offer

• Opportunity to work with a global leader in gaming.
• Be part of a team that creates original and memorable gaming experiences.
• Work in a diverse and inclusive environment.

About the Company

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!