Associate Manager - IV

About the Position

We are seeking an Associate Manager - IV with 7+ years of experience in operations and team handling to lead, mentor, and develop a high-performing team with clear goals and accountability.

Responsibilities

• Lead, mentor, and develop a high-performing team with clear goals and accountability.
• Act as an escalation point for client issues and ensure timely resolution.
• Attend and contribute to internal meetings.
• Capture and share lessons learned related to solved issues.
• Identify gaps and areas for improvement in the process.
• Contribute to resolving elements of regional & global clients’ queries via collaboration with other countries.
• Communicate directly with clients, attend any calls/meetings with clients when required in alignment with Customer Support.
• Conduct regular business reviews and feedback sessions with manufacturing clients.
• Monitor SLAs, KPIs, and quality standards to ensure delivery and client inquiry excellence.
• Analyze operational data and prepare performance and KPI reports for leadership.
• Collaborate with cross-functional teams (Data Operations, Data Science, Technology) for seamless issue mitigation resolution and prevention.

Requirements

• Graduate with 7+ years of experience in Operations (Team handling experience is a must).
• Working experience in SQL is an added advantage.
• Leadership and people management expertise.
• Strong client engagement and relationship-building skills, especially with manufacturing clients.
• Advanced knowledge of compliance standards and audit processes.
• Strategic thinking, communication, and analytical skills.

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.

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