Associate Operations Training & Onboarding

About the Position

We are looking for an Associate Operations Training & Onboarding to join our team at instashop, the leading online local marketplace in the UAE and Egypt. As part of the Delivery Hero family, we are committed to excellence and convenience in the region.

Responsibilities

• Support the execution of onboarding programs for riders, pickers, and operational teams, ensuring timely completion of all mandatory training and deployment requirements.
• Deliver onboarding, refresher, and operational training sessions as per approved training plans, SOPs, and business requirements.
• Maintain training materials, attendance records, assessments, and certification data, ensuring accurate and up-to-date training documentation.
• Monitor trainee performance and identify knowledge or skill gaps, escalating recurring issues and supporting targeted coaching or retraining initiatives.
• Track training completion and post-training performance, providing regular updates and relevant insights to the Specialist and Operations teams.
• Support training improvement initiatives and operational projects, including employee engagement activities, feedback collection, process improvements, and other initiatives led by the Specialist.

Requirements

• Bachelor’s Degree required.
• Minimum 3 years of experience and 1+ within Training, L&D or related functions within operations.
• Strong communication skills in English, Hindi/Urdu both verbal and written.
• Experience with e-learning platforms.
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace.

Nice to Have

• Effective time management & organizational skills.
• Exceptional interpersonal and customer service skills.
• Excellent problem solving and conflict resolution skills.
• Skilled at managing multiple tasks and priorities.
• Innovative approach to developing engaging and impactful training programs.
• Ability to evaluate training effectiveness and recommend improvements.

We Offer

• Opportunity to work with a dynamic and motivated team.
• A chance to be part of a company that champions inclusivity, diversity, and collaboration.
• Professional growth and success within a leading online marketplace.

About the Company

instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt. Since joining the Delivery Hero family in 2020, we have been setting the standard for excellence and convenience in the region. Our team is expanding across the UAE, Egypt, and Greece, and we are always on the lookout for new talents to join us on our success journey.