Associate Principal Engineer, ServiceNow(CMDB,ITOM,ITSM)
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Job description
About the Position
We are seeking an Associate Principal Engineer, ServiceNow (CMDB, ITOM, ITSM) to join our global team. This role is based in the South Asia region and requires a full-time commitment.
Responsibilities
- Work with the ServiceNow team to implement ServiceNow solutions across global locations
- Provide technical expertise in ServiceNow ITSM and ITOM modules
- Design, develop, and implement ServiceNow integrations with enterprise applications
- Understand business needs and align them with standardized processes and solution design
- Prepare technical specifications and implementation documents
- Develop and implement technical solutions on the ServiceNow platform
- Configure and customize ServiceNow applications based on business requirements
- Support CMDB implementation, maintenance, and optimization activities
- Implement and support Service Mapping solutions
- Perform component integration testing and ensure quality delivery
- Collaborate with cross-functional teams to ensure successful project delivery
- Troubleshoot and resolve technical issues on the ServiceNow platform
- Ensure adherence to ServiceNow best practices and continuous improvement initiatives
- Participate in design reviews, code reviews, and provide technical recommendations
Requirements
- Experience: 9+ years
- Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations
- Hands-on experience in designing and implementing ServiceNow integrations
- Strong understanding of ServiceNow platform architecture and best practices
- Experience in implementing and supporting ITSM and ITOM solutions
- Experience in CMDB management and Service Mapping implementation
- Experience in other ServiceNow modules such as SPM, GRC, or HRSD
- ITIL knowledge is preferred
- ServiceNow certification in any module is preferred
- Ability to understand business requirements and translate them into technical solutions
- Experience in developing technical solutions and performing integration testing
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work effectively in a global delivery environment
Qualifications
- Bachelor’s or master’s degree in computer science, Information Technology, or a related field
About the Company
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
© Nagarro. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Automotive,Banking and Financial Services,Energy & Utilities,Gaming & Entertainment,Insurance
About the Company Nagarro helps clients transform, adapt, and build new ways into the future through an entrepreneurial, agile, and caring mindset. They excel at digital product engineering and deliver on their promise of thinking breakthroughs. Nagarro is a team of over 9,000 experts. Products, Services & Tech Stack Core Solutions Digital Engineering: Future-proofing businesses with value-driven and technology-savvy solutions. Intelligent Enterprise: Mastering critical business applications to empower businesses to thrive. Experience and Design: Harnessing the power of design to drive success. Technologies & Frameworks AI Accelerators: Proprietary AI accelerators like Mosaic: Agentic OS and Vanguard: AI in SDLC. Project Scope & Target Clients Client Base Automotive Banking and Financial Services Energy & Utilities Gaming & Entertainment Insurance Life Sciences & Healthcare Media & Publishing Non-profits and Education Private Equity Public Sector Retail & CPG Smart Buildings Software & Hi-Tech Sports Telecommunications Travel and Logistics Industry and Automation Engineering Scale Nagarro has helped organizations navigate complex change through deep engineering and close partnership. They turn AI into trusted, scalable, measurable business value by embedding intelligence into products, modernizing core systems, and transforming operations.
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