About the Position

Associate Product Manager (LAN/WLAN)

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

Responsibilities

Portfolio Operations and Lifecycle Support

Support Product Managers across the product lifecycle, coordinating productization, launch readiness, in-life updates, governance actions, and retirement activities under their direction.
Maintain current product information across LAN/WLAN, mobile and wireless connectivity, and cybersecurity, including capabilities, dependencies, delivery models, and partner inputs.
Collect and analyze customer, sales, service-performance, and operational feedback, highlighting recurring issues, improvement opportunities, and decisions required from the Product Manager.
Track actions, risks, dependencies, and agreed improvements, and follow up with owners to support timely resolution and continuous product readiness.

Partner, Pricing, Billing, and Commercial Coordination

Coordinate regular operational engagement with technology and service partners, following up on product updates, quotations, technical information, documentation, training, and agreed actions.
Support pricing and catalogue maintenance by gathering cost inputs, validating product and service structures, coordinating updates, and escalating gaps or exceptions to the Product Manager.
Assist with billing-related questions, product codes, ordering flows, quote-to-bill clarifications, and commercial data, working with Finance, Commercial, Procurement, Operations, and other relevant teams.
Maintain accurate records of partner commitments, commercial updates, product changes, and decisions, ensuring stakeholders work from current and approved information.

Sales, Solution Engineering, and Stakeholder Support

Act as a first point of coordination for routine product requests from Solution Engineers, Business Development Managers, Sales, bid teams, and other internal stakeholders.
Provide product information, documentation, pricing inputs, partner material, and status updates, and route strategic, contractual, or non-standard decisions to the accountable Product Manager.
Support bids and customer opportunities as a product subject-matter contributor, coordinating responses, and ensuring proposed solutions align with approved product scope and commercial rules.
Contribute inputs to sales enablement, use cases, value propositions, competitive material, training, and go-to-market activities led by Product Management and Product Marketing.
Work with Delivery, Support, and Operations teams to clarify product processes, address readiness gaps, and improve the end-to-end experience for customers and internal teams.
Prepare dashboards, reports, and management updates covering requests, pricing actions, partner activities, lifecycle status, risks, and product performance.

Governance, Documentation, and Capability Building

Maintain product documentation, process guidance, decision logs, and repositories, supporting compliance with SITA governance and product lifecycle requirements.
Build expertise through training, partner briefings, market monitoring, and relevant professional accreditation, keeping knowledge current across the Connectivity portfolio.

Requirements

Experienced practitioner able to work independently, typically with 3+ years of relevant experience in product operations, product support, commercial operations, technical pre-sales, service management, or a related role.
Experience coordinating activities across Product Management, Sales, Solution Engineering, Finance, Procurement, Delivery, Support, and external partners in a B2B technology environment.
Experience with pricing or catalogue updates, partner coordination, product documentation, reporting, billing, or quote-to-order processes is highly desirable.
Experience in telecommunications, managed connectivity, cybersecurity, IT operations, or Air Transport Industry technology is an advantage.
Basic experience of coordinating the work of others (for example, coordinating virtual or cross-functional workstreams).
Good financial and commercial acumen, with confidence working with pricing, cost, billing, and performance data.
Ability to communicate clearly, organize multiple requests, and gain stakeholders' cooperation across different functions and regions.
Understanding of airline and airport operational environments, technology trends, and customer needs is a plus.
Bachelor’s degree in Engineering

We Offer

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development, and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

About the Company