Associate Renewals Manager

About the Position

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

We are looking for an Associate Renewals Manager to join our team in a remote role based in Ireland or Israel. This role is pivotal in maximizing customer retention rates and driving sales growth through effective sales techniques.

Responsibilities

• Maximize customer retention rates through effective sales techniques over the phone, video, and email while minimizing customer churn and contraction.
• Execute the renewal process to ensure ARR is retained or expanded.
• Evaluate license usage and complete the true-up requirements.
• Understand and align customer’s business needs and goals to generate renewal quotes.
• Provide renewals administration support to Renewals Managers and Account Executives.
• Ensure that renewals are closed on a timely basis.
• Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.
• Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval.

Requirements

• Related sales or related customer experience (examples: SDR, BDR, sales ops, deal desk, customer service, CSM).
• Demonstrated progressive experience with B2B software sales.
• Experience with subscription GTM approaches for customer success management and renewals.
• Effective communicator, strong interpersonal and collaboration skills.
• Motivated, driven, and results-oriented.
• Strong negotiation, presentation, and closing skills.
• Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
• You share our values, and work in accordance with those values.

We Offer

• Benefits to support your health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you're excited about this role, please apply and allow our recruiters to assess your application.

About the Company

GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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