Associate Solutions Engineer - Drilling

About the Position

We are seeking an Associate Solutions Engineer - Drilling to join our team in Houston, TX. The role involves guiding customers in implementing Corva solutions successfully, ensuring they adopt and gain value from our products and services.

About Corva

Corva has built a first-of-its-kind energy app store on a bedrock of best-in-class technologies, data pipelines, and a secure and scalable architecture. Our energy solutions solve today's toughest well delivery challenges, from well design through drillout. Our platform is built for speed and reliability and delivers unmatched features and capabilities.

Responsibilities

• Ensure that customers are satisfied with the services they receive and improve upon areas of dissatisfaction.
• Work closely with our customers to understand how they work, their challenges, and translate their requirements.
• Onboard any new business and support existing business as well as coach them on how to best utilize Corva to optimize operations.
• Develop and maintain timelines and project documentation for onboarding phases.
• Capture notes and feedback from critical meetings, discussions, and Intercom conversations. Communicate issues proactively to appropriate parties in Operations, Engineering, Sales, or Development.
• Facilitate training workshops with our Engineering team.
• Contribute customer success assets including case studies, app manuals, or training material.
• Use analytics to understand how Corva customers are using the platform and identify opportunities to improve their experience.
• Track and solve all problems that the customer is having with the software.
• Gauge customer health and success by tracking platform usage, NPS, and NSAT ratings.
• Monitor data quality.
• Support Senior Solutions Engineers with organization and tasks.

Requirements

• Excellent written and verbal communication skills in English
• Strong technical and customer service skills
• Ability to work well with teams effectively
• Thorough knowledge of navigating modern websites
• Skills in Microsoft Office suite
• Analytical thinking skills
• Ability to train others
• Experience in oil and gas
• Leadership skills
• Travel domestically up to 20% of the time
• Experience using Corva for 2+ years
• Bachelor's Degree

We Offer

• Opportunity to work with cutting-edge technology in the energy sector.
• Be part of a company that is driving worldwide innovation.
• Competitive benefits package.
• Professional growth opportunities.

About the Company

Corva is powering worldwide innovation by driving efficiency, productivity, and profitability with our innovative energy solutions. Our mission is to accelerate the future of energy.