Associate Staff Engineer(SRE)

About the Position

We are seeking an experienced Senior Site Reliability Engineer (SRE) to support highly available, business-critical platforms within a global hospitality environment.

Responsibilities

• Ensure the availability, reliability, performance, and scalability of critical production services.
• Define and monitor SLIs, SLOs, SLAs, error budgets, availability, latency, and service health metrics.
• Act as a senior technical escalation point for major production incidents and P1/P2 issues.
• Lead troubleshooting, Root Cause Analysis, post-incident reviews, and corrective actions.
• Reduce operational toil through automation, self-healing, and engineering improvements.
• Operate and troubleshoot workloads across AWS, Azure, and/or GCP environments.
• Support enterprise Kubernetes and container platforms, including EKS, AKS, GKE, or OpenShift.
• Develop and maintain Infrastructure as Code using Terraform, CloudFormation, Bicep, or equivalent technologies.
• Build and maintain CI/CD pipelines using tools such as Jenkins, GitHub Actions, GitLab CI, Azure DevOps, Argo CD, or Harness.
• Implement and maintain observability solutions covering metrics, logs, tracing, alerts, dashboards, and APM. Support tools such as Prometheus, Grafana, Dynatrace, Datadog, Splunk, ELK/OpenSearch, or New Relic.
• Perform performance analysis, capacity planning, load testing, and scalability optimization.
• Support Disaster Recovery, Business Continuity, failover testing, and RTO/RPO validation.
• Participate in production release, change, patching, vulnerability remediation, and operational readiness activities.
• Maintain technical runbooks, operational procedures, monitoring standards, and knowledge documentation.
• Participate in a global 24x7 on-call / production support model where required.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.
• 7+ years of experience in Cloud, DevOps, Infrastructure, Production Engineering, or IT Operations.
• 3+ years of hands-on experience in an SRE, DevOps, Cloud Operations, or Production Engineering role.
• Strong hands-on experience with at least one major cloud platform: AWS, Azure, or GCP.
• Strong Kubernetes, Docker, and container troubleshooting skills.
• Hands-on experience with Terraform or other Infrastructure as Code technologies.
• Strong experience with CI/CD, deployment automation, and release management.
• Strong knowledge of Linux and production troubleshooting.
• Experience with enterprise monitoring, logging, tracing, and observability platforms.
• Experience managing major incidents, RCA, problem management, and production stability.
• Good knowledge of networking concepts including DNS, HTTP/HTTPS, load balancing, firewall, routing, VPN, and CDN.
• Experience supporting microservices, distributed systems, APIs, databases, and messaging platforms.
• Scripting or programming experience with Python, Bash, PowerShell, Go, Java, or similar languages.
• Good understanding of ITIL-based Incident, Problem, Change, and Knowledge Management processes.
• Strong written and verbal English communication skills.

Nice to Have

• Experience in hospitality, travel, airline, e-commerce, financial services, or other 24x7 high-availability industries.
• Experience supporting high-volume transactional or reservation platforms.
• Experience with PCI DSS, GDPR, ISO 27001, DevSecOps, and vulnerability management.
• Experience with Kafka, Redis, API gateways, service mesh, or event-driven architectures.
• Experience with cloud cost optimization / FinOps.
• Experience with resilience testing, chaos engineering, or automated recovery.
• Relevant certifications such as AWS, Azure, GCP, CKA, Terraform Associate, or ITIL.

We Offer

• Competitive salary
• Opportunity to work in a global hospitality environment
• Professional growth and development opportunities

About the Company

We are a leading global hospitality company dedicated to providing exceptional guest experiences. Our platforms support hotel operations, reservation services, digital channels, loyalty platforms, payment services, and other guest-facing applications.