About the Position

Associate Tech Support Engineer

Porto, Portugal

About the Company

Blip is a leading tech company focused on software engineering solutions for sports entertainment. We operate at scale as part of Flutter Entertainment, aiming to become the global leader in online sports betting and iGaming. Our innovative products and platforms serve over 14 million monthly customers worldwide.

We are serious about technology and prioritize a people-first mindset. Our team of problem-solvers is dedicated to delivering the best technological products and tackling industry challenges. We value diversity and encourage everyone to bring their unique strengths and perspectives.

Responsibilities

Provide high-level technical support for Windows and Apple-based infrastructure, hardware, software, mobile phones, printers, etc.
Serve as the first point of contact for end-user incident and request management.
Manage end-user requests, issues, and problems, and assist with the deployment of corporate tools.
Support all IT systems in the assigned office, including Video Conferencing, meeting rooms, TV, AV, etc.
Assist with small to medium-sized IT projects as directed by senior colleagues.
Manage end-user requests, ensuring relevant approvals are obtained.
Perform User Access Administration tasks, including new user account creation, mailbox creation, distribution list management, etc.
Maintain a record of all end-user devices issued by or returned to the IT team.
Contribute to identifying process improvements and raise these with management as appropriate.

Requirements

Degree or equivalent qualification in IT or a related technical field (advantageous).
At least 3 years of experience in IT helpdesk or 1st line support.
Knowledge and exposure to industry standard products:
- Windows Operating Systems Support (Windows 10)
- Mac OS X Support
- Active Directory
- Exchange 2013/2016
- Outlook
- Office 365
- Zoom
- SCCM
- JAMF
- Follow me printing
- Mobile Device Management tools
- Basic PC Hardware troubleshooting capabilities
- Basic Windows, Mac, and MS Office Skills
- AWS
Experience working in a networked computer environment.
Some experience supporting mobile devices (iOS and Android) in a corporate environment.
Good ability to work under pressure.
Good analytical and problem-solving skills.
Enthusiastic with the drive to learn and develop new skills and technology.
Good organizational skills.
Strong written and verbal communication skills in English.
Must be proactive and have team spirit.
Flexible hours may be occasionally required to ensure alignment with the Australian teams.

We Offer

Competitive salary and benefits.
Opportunity to work in a diverse and inclusive workplace.
Professional development and growth opportunities.
Flexible working hours.

Equal Opportunities

At Blip, we are committed to creating a diverse and inclusive workplace. We encourage people from all backgrounds, ways of thinking, and working to apply. We are committed to including everyone regardless of their race, disability, age, gender identity, sexual orientation, and religion. If you need any adjustments to apply for the position and to ensure this role aligns with your needs, please send an email to [email protected]. We will only respond to inquiries related to disabilities.

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Associate Tech Support Engineer

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